Job Application for Student Support Representative at Cotulla Education

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Training Tomorrow's Technicians to Become Skilled, Employable, and Essential

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 At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades. With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world and embark on a transformative journey towards a fulfilling career.

4455 South Blvd, Virginia Beach, VA
Compensation: $20–$22/hour, based on experience, qualifications, and other relevant factors

Schedule:

Late Shift (2 openings): Monday - Thursday, 10:00/10:30 AM – 9:00 PM (no weekends)
Day Shift (1 opening): Monday - Friday, 9:00 AM – 5:30/6:00 PM or mid-day schedule, with rotating Saturdays (approx. 1x/month, subject to business needs)

Do you thrive in a fast-paced, high-volume call environment?

Are you energized by hitting daily goals, staying on the phones, and seeing your progress in real time? Do you enjoy helping people take the first step toward something new even if you’re not the one closing the deal?

If so, this role could be a great fit.

About the Role
We are seeking a Student Support Representative to join our corporate admissions team in a high-volume, dialer-based call center environment.
This role is focused on connecting with prospective students quickly and efficiently, providing initial information, and transferring qualified inquiries to campus admissions teams. You are not responsible for guiding students through the full enrollment process—instead, your success is measured by call activity, quality, and successful handoffs.
This is an onsite role where you’ll spend the majority of your day on the phone, working toward clear performance metrics in a structured, team-oriented environment.

What You’ll Do
Handle a high volume of outbound and inbound calls daily using an automated dialer system

Connect with new prospective students and provide clear, concise program information
Transfer qualified prospects to campus admissions teams in real time
Schedule appointments when campus staff are unavailable
Follow a defined call flow and quality standards (no strict script, but structured expectations)
Accurately log call activity and outcomes in internal systems
Maintain a consistent pace of calls and productivity throughout the day
Collaborate with team members and leadership to meet performance goals

How You’ll Be Measured

Call volume and activity per hour
Transfer rates to campus teams
Appointment scheduling and attendance
Monthly call quality scores
Adherence to call flow and process

What We’re Looking For

Required:

Strong phone presence and communication skills
Ability to work in a high-volume, metrics-driven environment
Comfortable being on the phone for the majority of the workday
Strong organizational skills and attention to detail
Basic computer skills, including light Excel/data entry

Preferred:

Previous call center or dialer experience
Customer service or outbound calling experience
Experience working toward daily/weekly performance metrics

What Makes You a Great Fit

You enjoy fast-paced, repetitive work with clear goals
You stay motivated by hitting numbers and tracking progress
You’re comfortable with structure, feedback, and call coaching
You bring a positive, team-oriented attitude to a high-energy environment

Training & Onboarding

Paid training (typically ½ day to 1 day)
Job shadowing before going live on calls
Ongoing coaching and support from leadership

What We Offer

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for:

401(k) with company match
Comprehensive health, dental, and vision insurance
Life insurance options
Paid parental leave
Paid time off (PTO)
Tuition reimbursement
Employee Assistance Program (EAP)

Cotulla Education is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

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Student Support Representative

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