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Benefits Specialist

Charlotte, North Carolina, United States

Join CPI Security—A Leader in Smart Home & Business Security Solutions, Based in Charlotte, NC
At CPI Security, we’re dedicated to protecting what matters most—both in the communities we serve and within our organization. Headquartered in Charlotte, North Carolina, CPI is not only a trusted name in home and business security but also a people-first workplace. We’re seeking a Benefits Specialist to help deliver an exceptional employee experience by managing benefits administration, leave programs, onboarding, and HR data with precision and care.

What You’ll Do:

As a Benefits Specialist at CPI Security, you’ll play a critical role in supporting our growing team. You’ll work cross-functionally to ensure employee benefits and leave processes are seamless, compliant, and supportive of our positive workplace culture.

  • Administer day-to-day employee benefits including enrollments, claims support, billing reconciliation, audits, and compliance.
  • Manage leave of absence requests—ensure timely documentation, employee communication, and legal compliance.
  • Plan and coordinate benefits events like Open Enrollment, Wellness Fairs, and Biometric Screenings.
  • Organize and execute employee engagement activities in partnership with leadership.
  • Support onboarding processes—manage workflows, systems, and documentation to provide a best-in-class experience for new hires.
  • Maintain and analyze HR data for reports, dashboards, and process improvement initiatives.
  • Serve as a liaison with third-party vendors to manage benefits platforms and educate employees.
  • Ensure HRIS data integrity (UKG experience a plus), troubleshooting and resolving system-related issues.
  • Collaborate with HR Business Partners on employee benefits policies, data reporting, and compliance documentation.
  • Contribute to process improvements and policy development to enhance employee support systems.

What We're Looking For

  • Bachelor’s degree in Human Resources, Business, or related field (or equivalent work experience).
  • Minimum 3 years of hands-on experience in benefits administration, HRIS systems, onboarding, and leave management.
  • Experience using HRIS platforms like UKG and tools such as Excel, PowerPoint
  • Strong understanding of benefits-related compliance laws and best practices.
  • Experience working with third-party benefits vendors and managing external relationships.
  • Exceptional communication and interpersonal skills with a high level of empathy and customer service focus.
  • Strong attention to detail and analytical skills for accurate data tracking and reporting.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced, evolving environment.
  • Passion for optimizing processes and enhancing the employee lifecycle experience.

 What We Offer:

  • Competitive pay and the opportunity to work for an iconic brand 
  • Great medical, dental, vision, short- & long-term disability and life insurance options   
  • Company paid holidays, floating holiday, and paid time off (PTO)   
  • 401(k) plan with competitive company match   
  • Eligible for free monitored security system after 90 days 
  • Education assistance – we encourage and support our employees who want to improve their skills and further their education   
  • Engaging and fun company culture that’s made up of a diverse group of people   
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
  • An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
  • Birthday and Work Anniversary Rewards 

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