Back to jobs
New

Operations Supervisor

Greensboro, North Carolina, United States

Company Overview:

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees.

Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

We are looking for an Operations Supervisor in Greensboro, NC who will focus on managing, coordinating and directing all work being performed by technicians in our service areas.  This will include, scheduling hours of work, prioritizing workload and employee assignments to ensure operational effectiveness and customer satisfaction. 

 

What’s In It For You!

  • Company fuel card, company equipment provided (i.e. iphone, ipad)
  • Comprehensive and on-going paid training when you start. WE INVEST IN YOU! 
  • Engaging and fun company culture that’s made up of diverse people.
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
  • Great medical, dental, vision, short- & long-term disability and life insurance options. 
  • Company paid holidays, floating holiday and paid time off (PTO). 
  • 401(k) plan with competitive company match. 
  • Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
  • Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
  • Birthday and Work Anniversary Rewards.

Responsibilities

  • Meet with Install and Service team to discuss progress of work, resolve challenges, and ensure standards for quality and quantity of work are met.
  • Solve complex customer service issues and proactively prevent negative service trends.
  • Identify and eliminate challenges and obstacles to service, schedule, productivity, and quality.
  • Evaluate procedures and processes, materials for the purpose of improving performance.
  • Coordinate Installation and Service activities with all other functions of the organization and to obtain optimum production and utilization of resources.
  • Work with technicians and conduct inspections to ensure customer satisfaction and customer complaints are resolved in a timely manner.
  • Perform administrative activities associated with the effective management of operations.
  • Determine responsibilities of assigned organization and staff positions to accomplish business objectives.
  • Review daily logs and reports to detect recurring challenges and opportunities.
  • Manage team and meet and exceed monthly goals in the most cost-effective method.
  • Ensure all established cost, quality, and delivery commitments are met.
  • Provide input to the development of product strategy and research and development of new and emerging products.
  • Responsible for interviewing, training and motivating employees. Additional duties include planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
  • Train and ensure all assigned employees are aware of and comply with company and customer policies, procedures, and regulations.  

Qualifications 

  • High School Diploma along with 2+ years of supervisory experience
  • Follow safety standards and reports safety concerns in a timely manner
  • Ability to plan, organize and manage projects and set priorities
  • Must maintain a high level of product knowledge, including, but not limited to current product features and specifications, current corporate promotions, pricing, and discounts
  • Must be able to maintain a professional presence and represent the company favorably
  • Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities
  • Take pride in delivering excellent customer service and building & maintaining relationships
  • Ability to identify and anticipate problems, challenges and opportunities by analyzing daily data and management reports
  • Ability to influence change management and operational performance
  • Thrive in a busy, fast-paced environment
  • Excellent written and verbal communication
  • Ability to perform as a CPI team player, support all requests, and provide superior customer service
  • Ability to work flexible hours
  • May have additional duties as assigned by Management

Create a Job Alert

Interested in building your career at CPI Security? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.