Temporary People Operations Specialist

Pay Range: $27.29 - $32.80 per hour, based on experience 

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

 

General Purpose of the Position 

The People Operations Specialist provides administrative support to the People Operations Team and assists with duties necessary for the administration of the People Department. The role will consist of general People Operations tasks pertinent to the daily operations of the department, including onboarding, offboarding, and all employee lifecycle changes. They will manage the employee helpdesk, assist with people-related initiatives and projects, file required compliance reporting, and complete other mission-critical items. The role will often involve handling sensitive team member and company information; therefore, it requires a high level of professionalism and confidentiality. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned. 

• Administer the daily operations of the People Operations team including all processes related to the employee lifecycle such as onboarding, offboarding, transfers/promotions, job and compensation changes. 

• Responsible for overseeing and carrying out various administrative processes across People Operations, including multilingual assessments, MLO maintenance, referral rewards, etc. 

• Maintain accurate and up-to-date employee records in HRIS systems and employee files; ensure all records are maintained in accordance with Credit Union policy and state/federal law. 

• Act as a first point of contact for the employee helpdesk within Zendesk, flag employee concerns, document changes appropriately, assign to the appropriate contact or resolve issues when possible. 

• Maintain and update helpdesk resources as necessary, including FAQs, process documentation, and guides. 

• Track and analyze helpdesk inquiries to identify recurring issues and recommend improvements. 

• Champion Diversity, Equity & Inclusion programs in collaboration with the People Team. 

• Assist with the distribution and maintenance of employee documentation, including employee handbook, employment contracts, confidentiality agreements, and other forms. 

• Assist with various People projects, requirements, and initiatives including performance and compensation management, compliance reporting and audits, Affirmative Action Program, etc. 

• Coordinate and collaborate with other departments to ensure seamless HR operations and effective communication across the organization. 

• Continuously evaluate processes and recommend and implement enhancements to streamline operations and enhance the employee experience. 

• Ensure adherence to federal, state, and local employment laws and regulations throughout the employee lifecycle. 

• Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC. 

 

Requirements 

EDUCATION AND EXPERIENCE 

Bachelor's Degree (B.A.) in Human Resources, Business, Finance and Accounting, or a closely related field and a minimum of two (2) years’ experience in a Human Resources related position. An equivalent combination of education and/or experience may substitute. Proven HR administrative skills. Demonstrated understanding of HR knowledge and prior experience with HRIS software required. PHR or SHRM-CP desirable. 

OTHER SKILLS AND ABILITIES 

Knowledge of human resource procedures, policies, federal/state laws and regulations, and employee benefit programs. Proficiency in Microsoft Office Suite. Ability to maintain confidential information. Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Core Competencies 

MEMBER FOCUSED  

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists because of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.  

COOPERATION AND TEAMWORK  

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks. 

DECISION QUALITY  

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 

PROBLEM SOLVING  

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 

ACTION ORIENTED   

Pushes self and others to achieve the best possible results for the Member, organization, and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward). 

ADAPTABLE  

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits. 

INNOVATION 

A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value. 

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members. 

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.