Facility Services Manager

Pay Range: $101,207.00 - $126,456.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

Responsible for planning, organizing, and directing Facility Services department activities, including operational maintenance for all Credit Union properties. This includes developing, implementing, and modifying departmental policies and procedures as needed; securing bids and negotiating vendor service and supply contracts within prescribed limits; reviewing work and billing; and ensuring cost-effective procurement of quality supplies, equipment, and services. This role also oversees related budgeting, controls financial expenditures, recommends and manages larger repairs, remodels, and construction; coordinates maintenance with stakeholders; and trains, manages, and appraises department personnel. Ensures Facility Services operations comply with legal regulations, including ADA and OSHA specifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Facility Maintenance and Condition: Ensures facilities are clean, well-maintained, and in good repair; conducts periodic condition assessments to determine current and future needs, providing maintenance repair and capital replacement recommendations.

Maintenance Program Management: Oversees the development of effective preventive and predictive maintenance programs, establishes job priorities based on project needs and constraints, and supervises technicians in maintenance, repairs, and alterations.

System and Equipment Integrity: Maintains proper operation of mechanical, electrical, plumbing systems, utilities, water, and conveyance systems at all times; provides hands-on service as needed.

Vendor Management: Establishes and maintains an updated list of alternate service providers, evaluates vendors/suppliers ongoingly, and makes necessary adjustments.

Issue Resolution and Procurement: Ensures facility problems are promptly tracked and resolved; obtains bids, creates summaries, generates purchase orders, arranges for repairs within approved limits, and researches providers for quality, cost-effectiveness, and timely delivery of supplies and services.

Project Oversight: Oversees activities for branch and property transformations/remodels, including collaborative decisions on negotiated contracts and coordination with architects, contractors, suppliers, and other vendors.

Sustainability and Policy Development: Plans and manages departmental and organizational sustainability initiatives; develops, conducts periodic reviews, and updates policies and procedures for Facility Services to ensure maximum efficiency and service delivery.

Staffing and Performance Management: Ensures appropriate staffing levels for daily activities and special events; interviews, hires, assigns, trains, directs, coordinates, and supports personnel; conducts performance appraisals and implements corrective actions or improvement plans as needed.

Contract and Compliance Management: Oversees vendor, contractor, and supplier contracts (e.g., janitorial, landscaping, tenant improvement, leases) to ensure current agreements meet quality and effectiveness standards; ensures accurate ordering processes, record-keeping, and adherence to established policies, procedures, and relevant laws/regulations (including the Bank Security Act (BSA), and Office of Foreign Assets Control (OFAC).

Financial and Performance Reporting: Plans, prepares, and administers budgets, updates, and chargebacks; identifies and implements a KPI matrix for data-driven decision-making; establishes guidelines for requisitions and inventories; oversees monthly inventories and report submissions to Accounting.

Leadership and Communication: Provides leadership through effective goal setting, delegation, and communication; conducts regular staff meetings to inform personnel of policy changes and provides implementation plans for improvements. Participates in company leadership and strategic planning meetings.

Technology and Safety: Understands and utilizes current industry technology including but not limited to BAS, EMS, CMMS systems to enhance performance; assists the Risk department with emergency planning, business continuity, life safety, and lighting reviews, implementing recommendations; supports Risk and Branch Operations departments with security situations.

Stakeholder Engagement and Partnerships: Engages with Branch Operations, Project Management, Marketing, and other departments on related initiatives; maintains long-term productive relationships with industry partners.

Communication and Professional Development: Keeps Senior Management informed of activities, problems, and challenges, offering recommendations for improvement; attends meetings, committees, and training sessions; encourages ongoing staff training.

Work Environment and Service Excellence: Ensures work areas are clean, secure, and well-maintained; provides excellent service by demonstrating courtesy, personal concern, and follow-through for members' and co-workers' needs; maintains the Credit Union's professional reputation.

Requirements

EDUCATION AND EXPERIENCE

The person will have a bachelor’s degree (B.A.) in Facility Management from four-year college or university and at least two years of field experience; or over six years related experience and/or training; or equivalent combination of education with knowledge of IFMA core competencies, and credentials and certifications, such as a CFM, FMP, PMP; plus, diversified and progressively responsible experience in building maintenance work and purchasing functions.

OTHER SKILLS AND ABILITIES

Possesses knowledge of cleaning methods, materials, and best practices. Demonstrates good communication skills and understands industry quality standards. Familiarity with computerized inventory systems and a thorough understanding of purchasing policies and procedures are required. Must be familiar with vendor and supplier sources and possess an understanding of building maintenance, repairs, and construction procedures. Knowledge of Credit Union purchasing and facility needs, as well as contracts and leasing procedures, is essential. Requires complete knowledge of blueprint reading and all types of architectural drawings, along with an understanding of ADA and OSHA regulations. Must have the ability to operate standard office machines and PCs, and possess strong verbal and interpersonal skills to build member confidence, respect, trust in Credit Union of Colorado, and develop cooperative relationships across all organizational levels. A current valid driver’s license and automobile insurance are also necessary.

PHYSICAL DEMANDS 

This position typically requires prolonged periods of sitting or standing. The employee must continually talk or hear. Occasional requirements include standing, walking, stooping, climbing, and reaching with hands and arms. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ¹ Travel to Credit Union locations is required as needed.

Core Competencies

MEMBER FOCUSED

Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied.

COOPERATION AND TEAMWORK             

Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully.

DECISION QUALITY         

Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Is able to build upon other’s ideas and facts to form a better decision.

PROBLEM SOLVING       

Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome.

ACTION ORIENTED

Overcomes procrastination through execution. Places a top priority on getting results.

ADAPTABLE

Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths.

INNOVATION

Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages and takes calculated risks to achieve goals. Constantly looks for ways to improve products, processes and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.

STRATEGIC AGILITY

Thinks/plans strategically. Understands the organization’s vision, mission, and goals and can articulate to others. Defines/owns vision/purpose and aligns ideas to inspire others to follow. Looks to the future and adjusts strategic actions and goals based on anticipated future state.

LEADING COURAGEOUSLY THROUGH VISION AND VALUES

Makes decisions and acts in ways consistent with our core values; demonstrates the courage to do what is right despite personal risk or discomfort. Challenges others to make tough choices. Communicates a compelling and inspired vision or sense of core purpose and makes the vision sharable by everyone.

MARKET KNOWLEDGE & COMPETITIVE MINDSET

Knows the basics of the market and business context. Aware of local and national competitors. Understands the similarities and differences of our business model to other financial institutions. Brings forth ideas to keep our business competitive.

FISCAL RESPONSIBILITY

Fosters an environment that encourages fiscal responsibility. Maintains and applies a general understanding of financial management principles to ensure decisions are fiscally sound and responsible. Prepares and manages the budget for area of responsibility. Uses cost-benefit thinking to align priorities. Identifies cost effective approaches. Brings forward any financial concerns to the attention of Senior Management.

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.