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Payment Process Specialist

Corporate Office (Central Park)

Pay Range: $27.29-$32.80

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position 

The Payment Processor is a subject matter expert, providing support for our products and processes. Payment Processors will understand the flow of processes between payment systems, digital banking, Symitar and Image Center. The candidate will process disputes on behalf of our members though Visa dispute processing systems, research ACH entries, balancing issues, and conduct regular reconciliations of various accounts associated with our payment channels. They will serve as a point of contact for inquiries and escalations related to card and ACH processing. Payment Processors will maintain an understanding of internal processes related to card processing, chargebacks and disputes, including associated regulations, and keep awareness of changes in payment industry trends and technology. 

ESSENTIAL DUTIES AND RESPONSIBILITIES. May perform other duties as requested or assigned.  

  • Process and respond to disputes within regulatory timeframes on behalf of our members. This will require understanding and knowledge of all relevant dispute processing systems and regulations. 
  • Process ACH entries, stop payments, and disputes in a timely manner. 
  • Process check stop payments. 
  • Collaborate with the Payment Risk Analyst and the fraud prevention and risk management teams to identify and mitigate potential risks and fraud cases related to payment transactions. 
  • Collaborate with the Mortgage Department to ensure timely and accurate balancing of Mortgage Loan Servicing activity related to card and ACH transactions. 
  • Conduct regular reconciliations of various asset and liability accounts associated with card and ACH processing. Provide oversight, support, and resolution for ACH file reconciliation issues. 
  • Act as payments’ resource for situations related to Reclamations and DNE, ensuring organizational compliance with rules and regulations. 
  • Provide research and support with cash over/short activity related to card and ATM transactions and reconciliation. 
  • Process cash orders and arrange delivery through our corporate service provider. 
  • Perform adjustments and maintenance of accounts, including daily exception and transaction reports. 
  • Balance and reconcile activity for credit union checks. 
  • Process Share draft exceptions, including outgoing returns and large dollar notifications. 
  • Process the application of payroll funds from various state agencies. 
  • Ensure timely and accurate balancing of daily check deposits at the Federal Reserve and resolution of differences. 
  • Conduct daily and monthly balancing, settlement, and posting of ATM fleet. This includes processing return items and researching cash/check withdrawal and deposit outages and keeping GL accounts balanced. Coordinate with Accounting to ensure reconciliations are accurate and within prescribed timeframes. 
  • Assist in the implementation and maintenance of new payment services and technologies to enhance the member experience. 
  • Create and maintain internal processing procedures for the Process Specialist role within Atlas. 
  • Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC. 
  • Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position. 

 

EDUCATION AND EXPERIENCE:  

1-2 years' experience and/or training; or equivalent combination of education and experience. Previous cards and/or ACH experience required. Functional knowledge of Jack Henry Symitar, Visa DPS is highly desired. AAP certification a plus. Interpersonal skills to operate with all levels of leadership. Effectively manage competing priorities by multi-tasking and planning for prioritized workload; attention to detail and accuracy. 

OTHER SKILLS and ABILITIES: 

Payment experience. Solid written communication skills. Able to Influence and direct activities of resources outside of direct control. Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in the Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. 

DIRECT REPORTS:  
None 

PHYSICAL DEMANDS:   
While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Limited travel required to visit CU locations as needed. 

Core Competencies 

MEMBER FOCUSED 

Seeks and uses first-hand member information to improve products and services. Acts with the member in mind. Is never satisfied. 

COOPERATION AND TEAMWORK  

Can inspire and motivate entire units or organizations. Blends people into teams when needed and leverages individuals’ strengths. Willing to balance support for organizational initiatives over own department needs. Can be counted on to exceed goals successfully. 

DECISION QUALITY  

Conveys a sense of urgency for arriving at a decision, when appropriate. Has an opinion, takes a stand. Is able to build upon others’ ideas and facts to form a better decision. 

PROBLEM SOLVING  

Seeks opportunities for different and innovative approaches to addressing problems while prioritizing urgent issues. Brings issues to closure. Challenges and supports decisions of direct reports through coaching to the best outcome. 

ACTION ORIENTED 

Overcomes procrastination through execution. Places a top priority on getting results. 

ADAPTABLE 

Embraces and drives change. Assists others through transitioning to a new state. Is self-aware of areas of opportunity and strengths. 

INNOVATION 

Creates an environment that encourages innovative solutions or improvements and fosters experimentation for the benefit of the members. Recognizes and rewards those who take initiative with new approaches and act in a creative manner. Assesses, manages and takes calculated risks to achieve goals.  

Constantly looks for ways to improve products, processes and infrastructure of the organization to enhance employee and member benefit. Stays abreast of current and future trends both in and outside of industry to forecast and build future business vision including on-going evaluation of future directions and associated risks.  

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

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