Position Summary

Crescent Quality Control Inspector is responsible for monitoring Production / Operational processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards in a Regulated cGMP Environment. Crescent Quality Control Inspector are responsible cGMP compliance and recording daily quality inspection activities to ensure the manufacture of top-quality, conforming product (against customer specifications).

The Quality Control Inspector will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Sentinels and engage all staff and employees in cultivating and promoting a Safety-First Culture 

People

• Participate in Crescent talent selection, talent development and recognition processes 
• Train and mentor Quality staff. Recognize and develop People so that all have the opportunity to meet their greatest potential while proactively addressing areas of conflict and underperformance 
• Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.

Productivity

• Support and review material and workflow processes to ensure Design Quality and maximize production efficiencies
• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures 
• Identify, drive and support all Continuous Improvement (CI) efforts 
• All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence 

Quality

• Support auditing compliance to Crescent QMS to ensure Quality Programs and Systems are intact and meet Regulatory and Customer requirements 
• Support all applicable internal & external (third party, customer and Regulatory) Quality audits and visits 
• Measure, monitor and report Quality KPIs (Process Accuracy)
• Participate as an active member of the Project Start Up Team to ensure Quality considerations and Design Quality have been implemented prior to new project start
• Support any new production specifications and requirements and train staff to ensure top quality (in specification) production and QA inspection
• Support Lean Manufacturing and 5S activities driving Quality CI initiatives 
• Perform batch record review and batch release as required 

Customer Value

• Ensure processes, programs and controls are intact and executed against to deliver top quality product to all Crescent customers

Financial

• Safeguard site Process Accuracy KPI to meet established targets 
• Improve organizational efficiency and waste reduction

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Systematic Trainer: willing and able to develop People
• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Work Ethic: task and big picture focused with a willingness to extend the extra effort
• Time Management: assess and understands priorities and executes with a sense of urgency

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Conflict Management: can effectively assert and manage conflict and confrontational situations. Holds self and others accountable 
• Temperament: patient, firm and flexible, energetic and enthusiastic, solutions oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Work Ethic: task and big picture focused with a willingness to extend the extra effort
• Time Management: assess and understands priorities and executes with a sense of urgency

Work Environment / Physical Demands

• Fast paced environment, requiring Quality Coordinator to adapt to constant changes in schedules, volumes, staffing, and shift requirements
• Ability to frequently sit, stand for long periods of time, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

Knowledge, Skills, & Capability

Basic Math and Reading Skills

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.

Decision Making

• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.

Communication Skills

• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.

Motivation

• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.

Information Process

• Determining how information fits together and how the information relates to production efficiency.

Problem Solving

• The ability to break a problem down into steps and produce a logical timely solution.

Time Management

• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the multi-faceted position in a fast-paced work environment.

Systems Usage

• Pack Manager
• Qcloud
• QuickBase

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value 
• Financial 

Qualifications

Education & Experience:

• High School diploma or GED
• Ability to use a computer or tablet
• Ability to communicate effectively through oral and written communications

Preferred Qualifications:

• Regulatory cGMP manufacturing experience
• Experience with ERP / MRP Systems

We will know that the Quality Control Inspector is successful if they can:

• Support applicable cGMP & Customer compliant Operations
• Help prevent cGMP or customer specification deviations from occurring

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis