Business Manager

Position Summary

As a key member of the Sales team, the Canada Business Manager drives and facilitates the end-to-end project execution management of the merchandising display supply chain. The Canada Business Manager coordinates all contract deliverables by fully integrating in the customer’s processes and engaging customer cross functional teams. The Canada Business Manager strategically focuses on growing customer trust through seeking to understand the customer’s need to strengthen their competitive advantage in the marketplace.

The Canada Business Manager will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our values & beliefs to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

Sales Team Member

1. Manage the communication process as the face to the customer across the project design development spectrum.
2. Maintain a strong working understanding of the customer’s category vision and provide demonstrated expertise and recommendations in retailer strategies.
3. Collaborate with the Market and Retailer Insights Manager (MRIM), understand and leverage brand and consumer behavior to convert revenue opportunities.
4. Collaborate and determine opportunities for brand evolution and expansion.

 Safety

1. Promote and drive the relevance of the Crescent Safety culture with the Customer.
2. Scrutinize the alignment of new programs and opportunities with being able to Do it Safe.
3. Evaluate Crescent’s contractual obligations against potential risk.

Quality 

1. Build trust with the customer, establishing strong and open relationships, where our customer is a stakeholder in our long-term success.
2. Generate, maintain, and distribute accurate, timely, customer and supplier partner reports including a Project Tracker. Participate in defining and establishing customer reporting needs.
3. Receive and analyze customer project requests, ensuring all specifications including costing are captured and tracked accurately, and ensure assembly/fulfillment requirements are attainable.
4. Proactively resolve customer challenges as the resident technical resource to resolve any design, quality or other print related matters, building strong trusting relationships.
5. Ensure the total integrity and timeliness of all data and inputs required for Customer, Crescent and Crescent partners’ operating and planning systems.

 Productivity

1. Lead all project status meetings for cross functional areas and provide detailed reporting and updates by maintaining a master project tracker.
2. Validate merchandising structures for promotional concepts in order to determine cost analysis for moving forward.
3. Provide competitive market insights into what other CPG companies are doing in-store.
4. Drive the Pricing, Pricing Approval and Customer purchase orders process.
5. Potential for intermittent travel to Key Partners, customers, and internally at Crescent in the US.

 People

1. Be versed on Crescent’s People strategy and how it positively impacts our customer and supplier partner.
2. Build and maintain strategic alignment between the customer, supplier partner, corporate support teams and plant/operating teams.

Customer Value

1. Lead the customer creative review process including feedback, providing the customer with advice on innovation, feasibility and production efficiencies.
2. Attend customer briefings and meetings for all new projects, and work directly with any customer vendors and their Agencies to capture relevant changes/updates to specifications and timelines.
3. Drive effective communications and updates between our customer and their vendors, our supplier partner and our site management and support teams, ensuring open and transparent lines of communication
4. Liaise with Crescent site and Crescent supplier partners’ sites to manage production scheduling and prioritizing to ensure customer timelines are met

Financial

1. Coordinate and provide inputs to the turnkey estimating process.
2. Evaluate the financial performance of the Customer and propose actions for improvement.
3. Provide insight on how we can strategically grow with the Customer.
4. Participate in the annual budget planning process.

All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

 Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

 Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring the ability to adapt to continuous changes in schedules, work and project volumes, and shifting priorities.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritizing
• Exhibits big picture thinking and a combination of short term and longer-term thinking

Systems Usage

• Wrike
• UKG
• SAP
• Oracle NetSuite
• MS Office Suite – Excel, Word, PowerPoint, Outlook
• MS Teams, Zoom, other virtual communication tools
• Google Docs

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

 Education & Experience:

• Extensive experience managing Consumer Packaged Goods (CPG) companies’ promotional design and project management
• Bachelor’s Degree
• Operational experience and/or Associate’s Degree may be substituted for Bachelor’s Degree

Preferred Qualifications:

• Experienced leader of teams and projects strongly desired
• Excellent communication and marketing skills
• Excellent customer service background

We will absolutely know the Canada Business Manager is successful if they can:

• Establish strong trusting customer relationships resulting in the profitable retention of the business.
• Collaborate with Key Partners and grow relationships.
• Consistently align with and meet the needs of our Customer, our Company, and our People.
• Effectively convert customer inputs and requirements into the delivery of accurate, timely and quality end-to-end services and solutions to our customer.
• Establish a high level of engagement with all Support and Site Management teams.

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis