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Software Engineer, Fullstack (Conversation Intelligence)

Toronto, Canada (Remote)
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We are seeking an experienced Full Stack Engineer to join the Conversation Intelligence team. The team is at the forefront of this innovation, developing intelligent post-call analysis, agent performance management and coaching tools that are transforming the industry. In this role, you will play a crucial role in designing, developing, and maintaining the core features of our AI-powered conversation intelligence platform. The team is a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

Responsibilities:

  • Play a substantial role in the Cresta Conversation Intelligence engineering team.
  • Work with product team, AI researchers and engineering teams, build and continuously innovate the post-call intelligence platform.
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
  • Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
  • Optimize the platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
  • Grow into technical ownership in a substantial part of the Cresta product.
  • Contribute to building the best-in-class company in addition to building the best-in-class product.

Qualifications We Value:

  • Bachelor’s degree in Computer Science or related field.
  • 3+ years of experience as a Full Stack Engineer, with proficiency in both front-end and back-end development.
  • Proficient in designing and maintaining clear and robust backend APIs based on strong understanding of various protocols including gRPC, REST, etc.
  • Experience with JavaScript/TypeScript, React and related frameworks.
  • Experience in high performance database schema design and query optimization.
  • Experience in containerized application deployment with Kubernetes.
  • Experience with one of the major cloud providers.
Perks & Benefits:
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees 
  • PTO: 3 weeks in Canada 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.

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