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National Guard ID Card Services Support Specialist

Georgia, United States

COHO Integrated Solutions is seeking an ID Card Services Support Specialist to assist with managing and executing tasks related to the issuance of ID cards and Common Access Cards (CAC) for all service components within the state of Georgia. This role ensures compliance with Federal regulations, conducts audits, resolves discrepancies, and serves as the liaison for DEERS/RAPIDS-related matters. The position also involves managing system security and supporting personnel with their ID card-related inquiries and needs. The position is located in Marietta, GA.

Key Responsibilities:

  • Perform all tasks related to ID card and Common Access Card (CAC) issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in Federal regulations.
  • Conduct weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
  • Issue memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers promptly.
  • Access and update RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
  • Review RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
  • Verify Early TRICARE eligibility for mobilizing service members.
  • Input Medicare Part B data into the system for eligible personnel.
  • Field and resolve customer complaints related to ID card services.
  • Identify and resolve system data discrepancies promptly and accurately.
  • Generate and submit reports for the G1, including ID card issuance statistics and stock usage trends.
  • Verify college student status and enrollment for dependents requesting ID cards.
  • Execute tasks as the state’s liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
  • Ensure the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
  • Maintain the state roster of RAPIDS users, including adding roles and updating access privileges.
  • Request, delete, and update DEERS logon IDs and security privileges.
  • Deactivate and report security violators promptly and in compliance with security protocols.
  • Report State Security Manager (SSM) changes to DEERS security immediately upon identification, meeting compliance with reporting requirements.
  • Maintain current site information, including site name, location, phone numbers, and mailing address.
  • Register, process, and maintain DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
  • Perform routine operator maintenance on RAPIDS workstations and printers, including changing lamination and toner.
  • Ensure maximum protection against compromise or theft of sensitive information stored in RAPIDS.
  • Implement training and awareness programs for RAPIDS security, incorporating these into state security training programs.
  • Report information system security incidents for RAPIDS immediately upon discovery, following Incident Response Plan protocols.
  • Submit incident reports to the Identification Card Administration Project Management Office promptly and in compliance with reporting requirements.
  • Immediately report any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information.

Required Qualifications:

  • In-depth knowledge of DEERS/RAPIDS systems, Federal regulations regarding ID card and CAC issuance, and related processes.
  • Strong understanding of security protocols and compliance with DoD regulations for sensitive information management.
  • Excellent customer service skills with the ability to resolve complaints and issues promptly and professionally.
  • Ability to manage and maintain inventory and stock for CAC-related items, including printers and consumables.
  • Experience in generating reports and performing data analysis for tracking ID card issuance and system usage trends.
  • Proficiency in maintaining system access controls, including user roles, security privileges, and ensuring compliance with security requirements.
  • DOD Secret Clearance or the ability to obtain one.

Additional Skills and Abilities:

  • Strong attention to detail, ensuring accurate data entry and compliance with regulations.
  • Ability to work independently, handle multiple tasks, and prioritize effectively in a fast-paced environment.
  • Knowledge of incident response protocols and ability to manage security incidents related to RAPIDS and DEERS systems.
  • Ability to train and educate personnel on security protocols and ensure compliance with security measures.

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

 

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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