Project Coordinator (Creative)

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, creative initiatives, website content projects, social media promotional kits, and design-focused deliverables, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project plans and schedules, oversee project activities, and support successful project execution by applying organizational, communication, and project coordination skills. This role requires strong relationship-building capabilities, attention to detail, and the ability to track progress, identify needs, support day-to-day project activities, and collaborate effectively across teams.

You Will:

• Assist in development, maintenance, and execution of project plans throughout the life of assigned project(s).
• Contribute to continual process and people management innovation, supporting effective delivery of solutions.
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track.
• Provide teams with clear communication on upcoming milestones and deadlines.
• Observe financial and resourcing processes and practices, actively participate in resource planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed.
• Assist in acquiring appropriate resources to meet project needs.
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating, and communicating project risks.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and managing timely recaps and follow-ups.
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress and align on next steps.
• Support Delivery and Account teams by helping document deliverables, timelines, and ensuring details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-functional coordination and problem-solving.
• Support the delivery of creative and marketing-focused projects, including website content updates, digital campaigns, social media assets, promotional kits, brand initiatives, and other design-driven work.
• Coordinate closely with Creative, Design, Production, Strategy, and Account teams to ensure creative deliverables move efficiently through the project lifecycle.
• Track creative deliverables, feedback cycles, approvals, and production timelines to ensure successful project execution.

You Have:

• Bachelor’s Degree or equivalent experience.
• Strong business acumen in project planning and management.
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments.
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early.
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data.
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward.
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities.
• Strong critical thinking and problem-solving skills.
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment.
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working.
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed.
• A teachable, coachable, “can-do” attitude and a collaborative team mindset.
• Experience or exposure to creative, advertising, marketing, digital agency, or customer experience environments.
• Experience coordinating or supporting creative deliverables such as campaign assets, website content, social media content, promotional kits, digital experiences, or brand-related projects.
• Ability to collaborate effectively with multidisciplinary teams including Designers, Creative Leads, Strategists, Producers, Account Managers, and other stakeholders.
• Exposure to digital execution environments — supporting website content updates, digital campaigns, banners, social media workflows, creative production, and marketing asset development.

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

Critical Mass is an equal opportunity employer. 

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx