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Renewal Specialist

California, United States, Colorado, United States, Florida, United States, Georgia, United States, Illinois, United States, Massachusetts, United States, Nevada, United States, New Jersey, United States, New York, United States, North Carolina, United States, Oregon, United States, Pennsylvania, United States, South Carolina, United States, Texas, United States, Virginia, United States, Washington, United States

About Crunchbase

Crunchbase helps over 75 million people around the world connect with the companies and people that matter. Powered by best-in-class proprietary data, Crunchbase is democratizing access to opportunities so salespeople, entrepreneurs, investors, job seekers, and others can accelerate innovation for a better future. We’re proud to build intelligent products that shape how companies and people connect and enable them to communicate in a more meaningful way.

We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states: 
California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, and Washington

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

As a Renewal Specialist on our Customer Success team, you will play a crucial role in ensuring the continued success of our clients by managing the renewal process for our subscription-based services. You will work closely with customers to understand their needs, address any concerns, and secure timely renewals, thereby contributing to our company's growth and maintaining strong client relationships. 

 

Essential Duties/Responsibilities:

Manage the end-to-end renewal process for a portfolio of customer accounts, ensuring timely and successful renewals.

  • Work closely with CSMs, CS Ops, and Customers to understand customers business objectives, reach mutually beneficial agreements, challenges, and satisfaction with our services.
  • Collaborate with internal teams (e.g., Sales, Product) to address customer concerns and ensure a seamless renewal process.
  • Maintain accurate records of renewal activities, forecast, customer interactions, and outcomes in CRM system.
  • Identify and communicate potential upsell opportunities to the Sales team, based on customer needs and product usage.
  • Serve as a customer advocate within the organization, ensuring that customer feedback is communicated and acted upon.
  • Anticipate challenges, identify opportunities for solutions, and systematize them to support scalable growth as the team and customer base expand.
  • Performs other related duties as assigned.

 

Supervisory Responsibilities:

  • None.

 

Required Skills/Abilities:

  • Strong verbal and written communication skills, with the ability to engage and influence stakeholders at various levels.
  • Strong negotiation skills with ability to navigate contract discussions
  • A passion for delivering excellent customer service and a strong commitment to customer success.
  • Exceptional attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
  • Quick learner, coachable, and adaptable to a dynamic environment.
  • Effective communicator across teams via video conferencing, phone, or email.
  • Familiarity with automation tools (e.g., Outreach, Salesforce, LinkedIn preferred).

 

Education and Experience:

  • Secondary education in Business, Marketing, Communications, or a related discipline preferred or equivalent experience.
  • Previous experience in customer service, account management, or a related field is preferred but not required.
  • Experience in B2B SaaS or startup environments is a plus.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

What Crunchbase Offers: 

  • Competitive salary and equity in the form of stock options
  • Remote first policy
  • Generous Reimbursement policy for learning and development activities
  • Monthly Wellness stipend
  • 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
  • Flexible Paid Time Off (PTO)
  • Volunteering Paid Time Off
  • Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans) 
  • 401(k) and Roth plans, and free annual financial adviser check-in
  • Monthly internet stipend
  • Work from home allowance to purchase furniture for your work from home space
  • Matching charity contributions for our Townhall awards
  • A team of creative, transparent entrepreneurs driven to accomplish our mission
At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!
 
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

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