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Logistics Specialist I / Dispatcher
Roanoke, TX
Location: Roanoke, TX
Responsibilities
- Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
- Coordinate schedules and route plans for efficiency and timely delivery/service
- Receive and prioritize calls or requests for service, shipments, or assistance
- Respond promptly and effectively to customer inquiries via various communication channels.
- Process orders, forms, applications, and requests efficiently
- Collaborate and coordinate with colleagues to ensure seamless customer service.
- Strive consistently to ensure customer satisfaction and provide high-quality customer support.
- Maintain a strong work ethic and willingness to take on additional hours during peak periods.
Qualifications
- Strong communication skills (verbal & written)
- Multitasking & time management under pressure
- Problem-solving skills for route changes, emergencies, and conflicts
- Strong communication and interpersonal skills.
- Understanding of industry-specific regulations.
- Familiarity with dispatching software, TMS
- Ability to communicate in Korean or Spanish is a plus, but not mandatory.
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