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Trucking Operations Specialist

Chicago, IL

 

Responsibilities

  1. Data Verification & Real-Time Tracking
    - Receive and verify real-time transport data provided by the contracted logistics partner.
    - Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards.
    - Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs.
  2. Partner Coordination & Communication
    - Serve as the primary point of contact for the contracted logistics partner’s management team.
    - Communicate client requests and delivery adjustments directly to the partner for execution.
    - Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions.
  3. Issue Management & Formal Escalation
    - Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches).
    - Request immediate corrective actions from the contracted partner when delays or data gaps occur.
    - Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols.
  4. Data Management & Reporting Support
    - Compile and maintain transport data records in internal tracking systems or TMS.
    - Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
    - Archive shipping documentation and performance logs for compliance and audit purposes.

 

Qualifications

  • Operational Availability & Flexibility
    - Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring.
    - Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support.

  • Communication & Partner Management
    - Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner.
    - Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates.
    - Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts.

  • Technical & Data Skills
    - High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps.
    - Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data.
    - Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus.

  • English and Korean bilingual is required

 

Pay

The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

 

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