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Trucking Operations Supervisor

Chicago, IL

 

Responsibilities

  1. Real-Time Operations Management & Staff Supervision
    - Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
    - Monitor and update real-time status of origins, destinations, and cargo in transit.
    - Guide operators in executing immediate corrective actions during transit delays or disruptions.
  2. Client Service & Stakeholder Management
    - Ensure prompt response to and execution of all ad-hoc and standard client requests.
    - Translate client requirements into actionable operational processes and workflows.
    - Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
    - Follow up consistently on critical delivery metrics to maximize client satisfaction.
  3. Data Analysis & KPI Reporting
    - Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.
    - Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.
    - Identify operational bottlenecks through data trends and implement preventive measures.
  4. Carrier Management & Continuous Improvement (CI)
    - Collaborate and communicate with contracted carriers to align operational goals.
    - Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
    - Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

 

Qualifications

  • Communication & Soft Skills
    - Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
    - Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
    - Proactive mindset focused on continuous improvement (CI) and operational optimization.

  • Operational Availability & Flexibility
    - Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
    - Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.

  • Technical & Professional Skills
    - Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
    - Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
    - Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.

  • English and Korean bilingual is required

 

Pay

The base salary range for this role is between $75,000-$95,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

 

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