Back to jobs

Solutions Support Technician

Remote

Who we are

CTI is a leading software, systems, and operational support corporation, specializing in providing user-focused technologies for military and other security applications. We are dedicated to engineering solutions on open, government-owned platforms to ensure the right capabilities are employed on the battlefield.

We are looking for a Solution Support Technician Subject Matter Expert (SME). As a Solutions Support Technician SME you will be responsible for providing customers with Mobile Ad Hoc Network (MANET), Tactical Data Link (TDL), Tactical Radio, Tactical Assault Kit (TAK) and TAK Server expertise for a variety of CTI programs supporting the DoD, International partners, and civilian agencies.  Additionally, you’ll provide timely and efficient training and support to end users through customized curriculums, capture key feedback/issues with existing products, and feedback delivery to the respective developers for attention. Lastly, you’ll provide operational testing of hardware/software prior to customer engagement, provide alpha and bravo QA testing and feedback, user manual review, follow-on support/maintenance with all customers, and continual program interoperability for business development.

Responsibilities include, but are not limited to:

  • Responsible for installation, configuration, operation and maintenance of systems hardware, software, and related infrastructure.
  • Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network hardware.
  • Experience deploying and maintaining various types of military tactical radio systems, video teleconferencing and tactical antennas.
  • Work closely with engineering and product teams to define technical requirements and ensure solutions meet high standards of reliability and security.
  • Ability to establish and maintain communication and technical infrastructure in Joint Operations Center (JOC) facilities, or facilities utilized during execution of exercises.
  • Experience deploying and configuring TAK Servers, for integration of remote datalinks and federation with other distributed TAK Servers.
  • Stay current with the latest developments in the TAK ecosystem, including software updates and community-driven enhancements.
  • Provide expert guidance on the integration of TAK servers with existing systems and networks.
  • Support and manage other tactical communications requirements as necessary.

 

This position is remote but will require up to 30% travel to CONUS and OCONUS Locations.  

Requirements

Necessary Skills and Experience

  • Minimum of 15 years of experience supporting special operation forces.
  • Minimum of 4 years of experience coordinating with training audiences and developing a realistic scenario to facilitate their training objectives.
  • In-depth knowledge and hands-on experience with administrating hardware, installation, implementation, configuration, and troubleshooting.
  • Real world experience with ATAK and WINTAK configuration for tactical operations.
  • The ability to obtain a U.S. security clearance post-start date. U.S. Citizenship is required as only U.S. citizens are eligible for a security clearance.
  • US Citizenship is required for this role.

Beneficial Skills and Experience

  • Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices.

  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Benefits

CTI is a rapidly growing company offering the following:

  • Medical, dental and vision insurance
  • H.S.A. (partially funded by CTI) and Flex Spending
  • Company-paid life insurance/AD&D and disability insurance
  • Optional supplemental life, critical illness, hospital indemnity and accident insurances
  • Paid vacation, sick leave and holidays
  • 401k plan with Safe Harbor contribution
  • Tuition reimbursement/professional training options
  • Employee Assistance Program
  • Travel Assistance
  • Financial Planning Assistance
  • Voluntary Pre-Paid Legal
  • Flexible schedules with telecommuting options
  • Service awards program

CTI is an Equal Opportunity employer and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Are you willing to travel for work? If so, how often? *
Select...

If someone referred you to this job, who referred you?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CTI ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.