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Manager, Commercial Renewals

San Francisco

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

About the Role

We’re looking for a strategic and people-first leader to join our team as People Leader, Commercial Renewals, reporting to the Director of Commercial Renewals. In this role, you’ll lead the Commercial Renewals West team, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships.

You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, and cross-functional collaboration. As a champion of Culture Amp’s Renewals First Principles, you’ll coach your team on best practices, set clear goals, and ensure consistent execution against retention and upsell targets.

Role Accountability & Ownership:

  • Report directly to the Director of Commercial Renewals, leading the Commercial RM West team
  • Lead the Commercial RM team responsible for driving customer contract renewals, ensuring revenue retention, and fostering long-term customer relationships
  • You will be a champion and advocate of the Renewals First Principles, ensuring that your learn is learning and implementing Culture Amp renewal best practices
  • You will provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal targets
  • This role is pivotal in scaling our renewal motion, optimizing processes, and collaborating cross-functionally to deliver exceptional customer experiences and financial outcomes

Duties & Responsibilities:

  • Lead, coach, and develop a high-performing team of Commercial Renewal Managers to achieve renewal, upsell, and retention goals
  • Set clear performance expectations, KPIs, and team goals aligned with broader company objectives
  • Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency
  • Analyze renewal trends, customer feedback, and team performance to identify growth opportunities and risks
  • Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle
  • Implement tools, training, and best practices to elevate the team’s performance and consistency
  • Provide regular reporting on renewal performance, forecasts, and risks to senior leadership
  • Foster a culture of accountability, collaboration, and continuous improvement

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. 

The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. 

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. 

OTE Salary (US)

$160,000 - $173,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

 

 

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Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

 

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