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Lead Education Specialist

Chicago

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

About the Role

We're seeking a Lead Customer Education Specialist to drive development and delivery of scalable educational programs that accelerate customer adoption and reduce time-to-value. Reporting to the Director of Customer Experience and Education, you'll create, optimize, and measure educational content and experiences that support customer success objectives and enterprise-wide CX initiatives.

This role combines instructional design expertise with data-driven program management, working cross-functionally to ensure educational initiatives deliver measurable business impact while supporting the Director's strategic partnerships.

What You'll Do

AI-Focused Content Development (40%)

  • AI Feature Enablement: Develop comprehensive launch content and strategies for AI-powered features, emphasizing Coach functionality and organizational complexity navigation
  • Adaptive Content Systems: Create frameworks that evolve with rapidly changing AI capabilities, including implementation guides for access controls and feature uncertainties
  • AI Education Pathways: Design customer education journeys that teach when and how to leverage automated coaching versus human-driven processes
  • Scalable Production: Build content systems accommodating frequent AI iterations and cross-product integrations

GTM-Aligned Customer Enablement (35%)

  • Product Launch Partnership: Create customer-facing resources for 6+ major product launches including AI-enhanced performance reviews and analytics tools
  • Tiered Enablement: Develop approaches accounting for different customer AI sophistication and SaaS adoption maturity levels
  • Implementation Support: Create guides helping customers integrate AI features into existing workflows without process disruption
  • Cross-Functional Alignment: Ensure educational content aligns with Product, Marketing, and Sales initiatives

Content Operations & Measurement (25%)

  • Agile Content Management: Establish efficient workflows for updating content in response to UI changes and feature enhancements
  • Performance Analytics: Track education metrics including engagement, completion, retention, and correlation to business outcomes
  • Customer Feedback Integration: Create systems identifying gaps between AI capabilities and user understanding
  • ROI Demonstration: Connect educational participation to measurable results like feature adoption and expansion revenue

Who You Are

Core Requirements

  • 5+ years in customer education, instructional design, or training development with AI/technology product enablement experience
  • SaaS & AI Background: B2B SaaS experience with understanding of AI product complexity and customer adoption challenges
  • Content Creation: Proven ability creating engaging educational content for complex technical products across multiple formats
  • GTM Collaboration: Experience partnering with product and marketing teams on launch enablement initiatives

Essential Skills & Competencies

  • AI Product Knowledge: Understanding of AI/ML concepts with ability to translate complex functionality into accessible content
  • Learning Technologies: Experience with LMS platforms, authoring tools, and adult learning principles for professional audiences
  • Analytics & Measurement: Proficiency with data analysis tools and frameworks for measuring educational ROI and business impact
  • Cross-Functional Partnership: Ability to work effectively with Product, Marketing, Customer Success, and executive stakeholders
  • Agile Development: Experience with rapid content iteration and versioning for fast-moving product environments

Success Metrics

Content Impact: Measurable increase in AI feature adoption, successful delivery for 6+ product launches, reduced content creation time through improved frameworks

Business Alignment: Stakeholder satisfaction with content quality, demonstrated connection between education participation and customer retention/expansion, support ticket reduction for covered features

Operational Excellence: Efficient content update workflows, responsive customer feedback integration, recognition as valuable cross-functional partner


Growth Opportunities

This role offers significant advancement potential within Customer Experience, providing exposure to strategic initiatives including leading specialized AI education initiatives, driving strategic CX projects with the Director, and influencing product development through customer insights. The position balances tactical impact with strategic development in cutting-edge AI product education.



For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. 

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. 

Base Salary Range (US)

$125,000 - $142,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

  • Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks: An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it. 

 

 

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

 

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