Senior Content Designer

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

How you can help make a better world of work

As a content designer at Culture Amp, you’ll combine content design, UX research and problem-solving skills to help transform complex HR processes and organisational information into simple, clear and useful experiences. From a deep understanding of our users and their needs, you'll push to reduce decision points, complexity and ambiguity.

Building a product is a team sport, so you’ll partner with highly iterative product teams and work closely with product managers, product designers, UX researchers, engineers, behavioural scientists and other cross-functional partners.

Note: our content designers focus on user experience and product. They don’t work on cultureamp.com, content marketing or social media. If you’re interested in a marketing position, see our open roles.  

As part of this team of amazing humans, 

You will 

• Design and implement solutions that solve problems with clear, concise, meaningful language so our users can complete tasks quickly and confidently
• Collaborate closely with product designers by co-designing experiences, offering content design critique, and coaching designers in UX writing
• Lead content-focused research (for example, information architecture, tone, terminology, comprehension, instruction clarity). You’ll also help others translate research insights into content solutions
• Elevate research quality across product teams by reviewing and refining research plans, interview guides, and testing artefacts for clarity and strong research practices
• Evaluate and prioritise work for multiple teams, regularly presenting your ideas and work to a variety of colleagues for feedback and iteration
• Become fluent in Culture Amp's brand voice and Kaizen design system, as well as contribute to our content guidelines 

You have 

• Demonstrated ability to ship high-quality content solutions as part of cross-functional teams, ideally in the software industry 
• Excellent UX writing and content design skills with examples of how you’ve solved complex product problems with clear and elegant content design 
• Attention to detail (each word matters) combined with the ability to zoom out to see how a piece of content fits into a holistic product experience. You think in systems and readily spot patterns and inconsistencies
• Experience conducting qualitative and quantitative research, with strong analytical skills to synthesise data points into actionable insights and recommendations
• Excellent communication skills, with a positive and proactive approach to influencing stakeholders and advocating for content design. You know how to bring people on the journey with you so they know what’s changing and why

You are

• Comfortable with ambiguity and able to define and break down problems as part of a cross-functional team
• Collaborative and inclusive in your approach, with the ability to also lead initiatives yourself and bring others along with you  
• Driven, with a growth mindset and able to adjust your course quickly as you gather more information and gain insights from user research
• Adept at advocating for user needs while pragmatically navigating technical constraints and business objectives to deliver optimal, feasible content solutions

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: 

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only) 

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. 

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.