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Engineering Manager - Pipelines

Americas Remote

Hey there, I’m Paul, VP of Engineering at Customer.io.

I’m looking for an Engineering Manager to lead our Pipelines squad. The team's mission is to enable Customer.io to be a source of trusted data, empowering marketers at companies big and small to bring accurate, real-time data to all customer touch points. You’ll get to move fast and own broad scope in supporting mission critical capabilities, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in building high scale, distributed systems while creating an intuitive user experience. At Customer.io we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that.

What makes this role unique?

The Pipelines squad is responsible for building and maintaining the services that allow customers to seamlessly get data into and out of our platform. The interfaces we work on are directly used by customers and can significantly influence their success with our product.

At a high level, your focus will be on enabling customers to move their data in and out of the system in an intuitive and effortless way—while also giving them the ability to cleanse that data during the process. On a more detailed level, you'll work across a range of problem spaces, including accommodating varying integration capabilities, consolidating infrastructure, gracefully deprecating legacy integrations, API and SDK versioning, building intuitive interfaces (both UI and APIs), and reliably handling large volumes of incoming data. The domain is broad, so the ability to ruthlessly prioritize will be essential.

The team

The current Pipelines engineering squad is composed of highly driven and experienced engineers, each with 10–20 years of industry experience. A strong track record of supporting individuals’ development into senior and staff-level roles will be especially valuable in this position. The team is distributed across North American and European time zones, so having morning flexibility for meetings is a plus.

As an Engineering Manager at Customer.io, you will...

  • Lead effective squad rituals, and ensure production readiness through quality peer-review, quality standards, documentation, deployment, logging, and monitoring practices
  • Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
  • Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
  • Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, front-end, full stack, and QA
  • Hire, onboard and manage performance to ensure the right people are in place to accomplish business objectives within your squad
  • Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
  • Build and maintain a partnership with your Product Management and Design peers

We're looking for someone who…

  • Works in North/South American time zones
  • Has at least three years’ experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
  • Understands SaaS software architecture, languages (we use Go), technologies, and cloud infrastructure (GCP/AWS) deeply enough to represent their squad’s technical choices across the company
  • Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
  • Builds and nurtures high performing teams
  • Is fueled to reach higher when our customers are having a bad day
  • Communicates concisely, accurately, and directly, both verbally and in writing

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

This is a fully remote role. We are offering a starting salary of $152,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process (order is subject to change):

  1. 30 minute video call with Recruiter
  2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
  3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
  4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

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