Back to jobs
New

IT Manager

Americas Remote

About the role

Customer.io is looking for a strategic, hands-on IT leader to join our globally distributed team. Reporting to the Director of IT & Security, this senior individual contributor role shapes the IT systems, processes, and tools that keep our business secure, efficient, and scalable—while delivering a seamless employee experience worldwide.

You’ll partner across functions—People Experience, Security, Legal, Engineering, and Sales—to define IT priorities, implement secure workflows, and streamline processes that scale with our growth. This is a high-impact role for someone who thrives influencing without authority, turning complex challenges into elegant, repeatable systems, and using IT as a business enabler.

What you’ll do

  • Lead the design and execution of IT systems and processes, with a focus on security, scalability, and employee experience.
  • Partner across teams to review workflows, identify improvement opportunities, and implement solutions that enable rapid organizational growth.
  • Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees.
  • Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows, ensuring employees have timely access to the right tools and systems.
  • Maintain and evolve IT infrastructure, including user management, device compliance, endpoint protection, and security policy enforcement via MDM tools.
  • Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems.
  • Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR).
  • Proactively identify and remediate vulnerabilities across company-managed systems and applications.
  • Align IT strategy with broader business priorities and help translate technical initiatives into tangible business impact.

What we’re looking for

  • 7+ years in a senior IT role, ideally in a fully remote or distributed SaaS company, with experience in IT support, systems administration, and security.
  • Hands-on experience with cloud-first environments, IAM, zero-trust principles, endpoint security, and data loss prevention.
  • Proven ability to partner across business functions to implement systematic, efficient, and secure workflows.
  • Strong influencing skills—able to drive alignment and adoption without direct authority.
  • Curiosity and openness to emerging technologies, including AI and automation, to improve IT efficiency and employee experience.
  • Hands-on experience with SaaS IT tools (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf, Kandji, Intune).
  • Familiarity with security frameworks (NIST, CIS Controls) and compliance/audit preparation (SOC 2, ISO, HIPAA).
  • Experience with security incident response, risk assessment, and remediation planning.
  • Excellent troubleshooting skills on macOS and Windows systems.
  • A collaborative, customer-first mindset, focused on making the employee experience seamless and secure.

What we value

  • Strategic impact: Drive outcomes that matter across the business.
  • Hands-on problem solving: Own issues end-to-end, from strategy to execution.
  • Collaboration: Partner effectively across teams and time zones.
  • Security first: Protect systems, data, and people.
  • Curiosity: Explore new tools and processes to improve efficiency.
  • Empathy: Make your teammates’ experience better every day.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $120,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

  • 30-minute video call with Recruiter
  • 45-minute video call with Hiring Manager
  • 1:1 video calls with a few members of the team
  • Take-Home Assignment + Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

 

Create a Job Alert

Interested in building your career at Customer.io? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Which productivity suite have you primarily administered in a corporate environment? *
Select...
Select...
Select...

As a fully remote company, we don't have any requirements for where you live (wherever makes you happiest!), but that means we do not offer visa sponsorship at this time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.