Retail Sales Keyholder

Palo Alto, CA

Cuyana is looking for a Full-Time Retail Sales Floor Lead (Keyholder), for our Stanford Shopping Center store location.

As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.

Must be available to work a variable schedule including weekends and holidays.

FT Benefits: Medical, dental, vision, life, disability; vacation, sick , and holiday pay; commuter benefit, 401k, bonus, and generous employee discount.

Compensation range for this role is $22-24/hr

RESPONSIBILITIES*

Sales & Client Generation

  • Achieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goals
  • Foster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.
  • Develop and maintain loyal client relationships through approved outreach methods
  • Provide customized virtual and in-person styling services through appointments
  • Proactively reach out to customers about new product launches and brand information
  • Demonstrate expertise in product and brand knowledge/story
  • Support the management team in generating new sales opportunities and engaging with clients

People

  •  Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion
  •  Ensure team members are aware of shift goals and support them in achieving them
  •  Assist management team in training new associates on customer service standards, product knowledge, and POS
  •  Demonstrate honest and effective communication while delivering and receiving feedback
  •  Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary.

Operations

  • Follow opening/closing procedures and ensure compliance with Cuyana policies.
  • Manage inventory tasks, including shipping & receiving and product processing
  • Maintain store appearance and organization
  • Monitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepancies
  • Delegate tasks to the team and manage sales floor coverage
  • Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs

REQUIREMENTS

  • 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience, a must; Luxury/ Clienteling experience a plus 
  • Proven ability to lead a product and customer centric sales environment
  • A connection to Cuyana's Fewer, Better philosophy
  • Professional attitude, strong work ethic and ownership over role
  • Team player who thrives in a fast paced environment
  • Strong leadership, organization, written and verbal communication skills
  • Capable of handling difficult customer conversations
  • Technology savvy
  • Flexible work schedule - weekends, evenings, events, holidays
  • Able to bend, reach, lift, and move product; Able to carry boxes 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. 

  • Cultivate Community  – you are honest, inclusive and always willing to lend a hand
  • Create Excellence – you are accountable, decisive and drive for results
  • Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

 

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