Enterprise Support Engineer

About DataCamp

There is incredible power in data and AI—but only if you know what to do with it. DataCamp teaches companies and individuals the skills to work with data and AI in the real world. Our mission is to democratize data and AI skills for everyone! 

Companies and teams of every size use DataCamp to close their skill gaps and make better data-driven decisions. We work with over:

• 4000+ companies
• 3000+ academic organizations
• 12+ million DataCamp learners

And a global learning community spread across 180+ countries.

At DataCamp, we believe that everyone deserves access to high-quality education and data and AI skill development for a more secure future. From our first-class courses, projects, code-alongs, certification programs, and DataLab—we are an all-in-one platform on a mission to democratize data and AI education for all.

About the role

We’re looking for a highly skilled and customer-focused technical expert to join our team as a key resource for our Enterprise clients. In this role, you’ll serve as the primary technical contact, building strong relationships with customers while resolving complex issues with clarity and precision. You’ll work closely with cross-functional teams—including Engineering, Sales, and Customer Support—to troubleshoot technical challenges, identify root causes, and deliver effective solutions.

As part of your responsibilities, you’ll provide advanced technical support by replicating issues, analyzing server and client logs, and escalating bugs when necessary. Your ability to communicate clearly and promptly will ensure client satisfaction and trust. You’ll also play a key role in shaping our support processes and sharing technical insights with internal teams to better serve our enterprise customers.

This position requires a proactive mindset, a strong technical foundation, and the flexibility to assist clients outside regular business hours when needed. If you're passionate about solving problems and delivering an exceptional client experience, we’d love to hear from you.

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities

• Serve as the primary technical resource for Enterprise Customers and maintain strong client relationships.
• Respond promptly to clients inquiries, ensuring clear communication.
• Perform advanced troubleshooting by reproducing client issues, analyzing server and client logs to identify errors, and reporting bugs to Engineering when necessary.
• Work cross-functionally to create and refine support processes, ensuring seamless issue resolution.
• Provide technical insights to Sales and Customer Support teams for large enterprise clients.
• Participate in client calls, offering technical expertise.
• Document resolved issues and common questions to improve support efficiency.
• Assist customers outside of normal business hours, when needed.

Qualifications

• 3–5 years of experience in technical support or a related role.
• Strong knowledge of web development practices and associated tooling.
• Familiarity with Single Sign-On (SSO) protocols such as SAML.
• Excellent troubleshooting skills with REST APIs, including proficiency in analyzing server and client logs.
• Fluency in English and the ability to communicate concepts to both technical and non-technical audiences.
• Proven ability to collaborate effectively with distributed teams.
• Strong SQL skills

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!