Account Manager- EMEA

About the team: The Account Management Team is the cornerstone of DataDome and we are laser focused on achieving their goals.

With more than 300 clients across all regions, we are currently growing our dedicated Account Managers in our offices worldwide.

To support its exponential international growth, DataDome is looking for an Account Manager to join the team in Paris, operating globally to report directly to the Manager, Account Management EMEA-APAC.

You will be more specifically responsible for key accounts in EMEA with short or long terms engagement.

Your objectives will include:

1. Ensure our Customers achieve their objectives with DataDome solution.
2. Drive the best customer experience as trusted advisor throughout the Customer journey.
3. Secure 100% of contracts’ renewals.
4. Trigger satisfaction to promote expansion opportunities
5. Expand customers’ revenue by selling additional products and services

MAIN ACTIVITIES

• Know your assigned accounts: understand their business, challenges, and objectives expected with bot protection.
• Guide your customers through each step of DataDome’s customer journey, triggering the next steps to achieve the business value faster and secure the renewal.
• Build a solid base of referenceable users from your accounts and turn them into promoters and DataDome ambassadors.
• Engage customers into co-writing customer stories and sharing their feedback and experience on peer to peer review sites (eg G2.com).
• In collaboration with the Technical Account Managers, evaluate current adoption maturity level and blockers to adoption, and provide best practices along with the best approach to increase adoption for a successful renewal
• Anticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as needed.
• Own, drive and manage contract renewal negotiations for timely signatures and execute all necessary strategies to trigger up-sells.
• Proactively own, drive and manage upsell and cross sell negotiations within our customers’ organizations and with additional products and services - always in the sole objective to bring more value to our customers.

It would be great if...

• At least 6+ years in a business oriented and client facing positions such as Account Management or Customer Success roles
• Proven experience handling complex negotiations
• Track record in achieving gross retention rate and exceeding net retention rate
• Previous experience in a B2B SaaS environment is mandatory
• Experience working with a technical / corporate IT base
• Bachelor’s Degree or equivalent experience
• Fluency in English is mandatory

What’s in it for you?

• Flex Life: While we offer remote, hybrid, & in-office options each position specifies the level of flexibility. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace if you work hybrid or remotely.
• Generous Health Benefits: We have partnered with Alan for your healthcare needs.
• Professional Development: #Growth is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: Feel the #TeamSpirit both virtually & onsite, with several events & workshops planned throughout the year, including an annual offsite evens, quarterly online and offline events and parties, lunch & learns, & much more.
• Parent Care: Gift & care packages for parents.
• PTO: Based on the country you are based from (e.g. 25 days in France).

What are the next steps?

• If your application is selected, our Talent Acquisition Manager will contact you for a first chat
• You will then meet with our Manager, Account Management EMEA-APAC.
• You will do a 1h work session on typical client situations with the Mgr of AM, AM + (an)other member(s) of the team
• You will meet three people from different teams
• You will meet with our CRO for a 30 min check-in interview
• You will meet with our CEO for a final interview
• Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.