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Platform Operations Manager

New York, New York

With a core belief that advertising technology can measurably improve the lives of patients, DeepIntent is leading the healthcare advertising industry into the future. Built purposefully for the healthcare industry, the DeepIntent Healthcare Advertising Platform is proven to drive higher audience quality and script performance with patented technology and the industry’s most comprehensive health data. DeepIntent is trusted by 600+ pharmaceutical brands and all the leading healthcare agencies to reach the most relevant healthcare provider and patient audiences across all channels and devices. For more information, visit DeepIntent.com or find us on LinkedIn.

What You’ll Do:

We are currently seeking an experienced Platform Operations Manager to join our Platform Operations Team. 

In this role, the Platform Operations Manager will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. Our Platform Operations Manager work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions. This role will report directly to our Sr. Director, Platform Operations.

Responsibilities include:

  • Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients 
  • Develop expert level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
  • Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
  • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
  • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
  • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions 
  • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
  • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
  • Develop best practices within the Operations organization through internal collaboration
  • Stay current with best practices, strategies, and industry standards related to digital marketing
  • Oversee all billing and account reconciliation for assigned Self-Service accounts 

Who You Are: 

  • 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
  • Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
  • You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
  • You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
  • You are detail oriented and organized with experience managing multiple projects and accounts
  • You have prior programmatic trading experience within an agency or 3rd party trade desk 
  • Strong verbal and written communication skills
  • Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews

 

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $95,000 -$105,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

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