R&D Operations Specialist

Introduction to Demandbase: 

Demandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy. 

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

The R&D Operations Specialist at Demandbase ensures operational excellence and data-driven decision-making across the organization. Acting as a critical support system, the team enables product managers, engineers, and designers to focus on building successful products while analyzing and surfacing data, streamlining tools & processes, and fostering cross-functional alignment.

What you'll be doing:

Data-Driven Insights

• Developing Advanced Analytics: The team builds advanced analytics models to track product performance, forecast trends, and identify opportunities or risks, ensuring decisions are backed by data.
• Actionable Experimentation: R&D Operations Team supports product teams in designing and executing experiments that yield clear, actionable data, guiding iterative product development and innovation .

Ownership of Product Analytics

• Tool Integration & Maintenance: The team integrates and maintains product analytics tools, automating data collection to provide seamless access to key metrics across teams.
• Training & Support: R&D Operations Team provides training to ensure teams effectively interpret data and apply insights to enhance product strategy and execution.

Enabling OKRs and KR Measurement

• Facilitating OKR Creation: The R&D Operations Team collaborates with product managers to create clear, actionable OKRs (Objectives and Key Results) aligned with business goals. This process helps product teams prioritize initiatives and focus on what matters most.
• Measuring Key Results (KRs): By providing tools and frameworks to track Key Results (KRs), the team ensures that progress toward objectives is measurable and transparent, helping teams stay on track.

Cross-functional Collaboration on Metrics

• Designing Custom Metrics: Working with product, design, and engineering teams, the R&D Operations Team team develops custom metrics to track the success of specific initiatives, ensuring data is tailored to each team’s needs.
• Facilitating Feedback Loops: The team establishes feedback loops across departments to ensure data and insights are integrated into ongoing product development efforts, driving continuous improvement.

Tool and Process Management

• Vendor Management: R&D Operations Team oversees vendor relationships for product tools, ensuring cost-efficiency and proper integration into existing workflows.
• Establishing Best Practices: They create and update best practices for tool usage and process management, ensuring consistency and optimizing workflows across product teams.

Impact on the Organization:

By driving data literacy, and streamlining tools & processes, the R&D Operations Team ensures Demandbase’s product teams are empowered to make data-driven decisions and achieve strategic goals efficiently.

About You:

• You are a strong analytical and problem solving skills
• You are self-motivated learner
• You are eager to learn new technologies
• You are receptive to constructive feedback
• You are confident and articulate with excellent written and verbal communication skills
• You are thrive in an environment that’s fast paced and focused on “shifting left”

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

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