Advertising Account Manager

Introduction to Demandbase: 

Demandbase is the leading account-based GTM platform for B2B enterprises to identify and target the right customers, at the right time, with the right message. With a unified view of intent data, AI-powered insights, and prescriptive actions, go-to-market teams can seamlessly align and execute with confidence. Thousands of businesses depend on Demandbase to maximize revenue, minimize waste, and consolidate their data and technology stacks - all in one platform.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the role:

Account Managers expand and manage customers in order to maximize revenue. The team supports overarching strategy for our customers, as well as general account and project management. Acting as a central hub for our customers, Account Managers work in lockstep with Account Directors and partner closely with cross-functional teams to aid in customer value and increase customer investment. 

This position will specifically partner with our Advertising Account Directors, focusing on advertising efforts across our customers. 

The base compensation range for this position is $100,000 - $110,000, not including variable pay.

What you’ll be doing:

• Work in lockstep with the Account Director to engage with key customer stakeholders, building relationships and aligning the Demandbase value proposition to organizational goals and objectives, with a heavy focus on the Advertising side of the business. 
• Act as a central hub for customers and cross-functional relationships, aiming to drive internal team cohesion, increased value for our customers, and maximize Demandbase revenue.
• Compile and present proposals and strategic recommendations that lead to expansion via upsell and cross sell opportunity identification.   
• Account planning with Account Directors, Customer Success Managers and Advertising Campaign Strategists to execute on annual and quarterly OKRs (objectives and key results), addressing areas of opportunity and need across accounts and coordinating an approach to executing account plans.
• Work closely with the Customer Success team on strategic account expectations, ensuring the accounts are fully engaged, seeing value in our solutions, and socializing success internally.
• Work closely with the Advertising Campaign Strategist team on advertising campaign strategy, storytelling, and expansion of media efforts through strategic recommendations. 
• Collaborate with the Account Director, Customer Success Manager and Advertising Campaign strategist in providing customers with value reporting and strategic recommendations
• When appropriate, organize, schedule and lead customer calls as a dedicated partner to Sales, CSMs and ACSs.

What we’re looking for:

• 3+ years of sales and/or account management experience from a high tech company, ideally with Marketing, AdTech or related applications in a SaaS environment
• Ability to manage a complex sales cycle with multiple stakeholders and decision makers that span across different lines of business.
• Ability to work with and leverage cross-functional relationships.
• Experience in identifying and closing up-and cross-sell opportunities.
• Passion for customer success with the ability to communicate that passion effectively in person, in writing, and over the phone.
• Self-motivated and responsible individual who will represent the company with the highest level of integrity and professionalism.  
• Experience in an overlay selling environment, partnering with both a core Platform seller and Advertising seller to expand and compliment both sides of the business. 

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