Customer Service Engineer

About the Role:

As a Customer Service Controls Engineer, you’ll deliver service and support to end users for components and systems. All in all, you'll be a valuable member of our Customer Service team, supporting our efforts to build lasting relationships and deliver on our promises. We’ll appreciate your superior communication skills and attention to details for the Customer Service team as you answer support calls, identify and understand issues, review data, and develop appropriate solutions for a plan of action. Sound like you? Read on.    

In this role, you will…

• Be a member of the 24/7 on call team, being ready to take a call and provide remote assistance within 15 minutes of receiving a call.
• Act as the primary contact for a site, visiting with customers to build and maintain positive relationships.
• Communicate effectively with customers to provide information about products or services and obtain feedback, keeping records of customer interactions with details of inquiries, complaints, comments, and actions taken.
• Maintain organized records of project warranties, main contacts for support, and issue warranty/service discontinuance orders.
• Stay current with systems information, changes, and updates and possess knowledge of relevant software, computer applications, and equipment.
• Follow up with customers, referring unresolved customer complaints to designated departments and ensuring that appropriate changes were made to resolve customers’ problems.

We’re excited about you because…

• You have 3-5 years of experience working with fully automated conveyor and PLC control systems.
• You have Help Desk experience as well as a working knowledge of high and low voltage electrical systems.
• You are available to work on a Saturday or Sunday if required, to support customers, practicing exemplary punctuality.
• You possess customer service skills and best practices, being willing to cooperate with others in order to serve your customers, vendors, and team.
• You skillfully juggle competing priorities, adjusting effectively to schedules and job ambiguity. 

About Us:

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982, and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready-made systems - we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results.

And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community.

More Reasons to Join Our Team:

• We pride ourselves in our family-like culture and casual, but focused, work environment
• We offer competitive salaries and health benefits
• Our 401K program includes a 100% match up to 5%
• Participation in our Discretionary Profit-Sharing Program
• We offer our employees flexibility and autonomy
• We do community outreach projects throughout the year
• We know how to throw company events
• We work hard, but we also know how to have fun - darts, anyone?

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.