Customer Service Trainer

About the Role: 

As a Customer Service Technical Trainer, you’ll provide industry-leading, quality training to customers. All in all, you'll be a valuable member of our Customer Service team, supporting our efforts to build lasting relationships and deliver on our promises. We’ll appreciate your organizational skills and forward thinking as you develop clear training plans and manuals, identifying and filling gaps as needed. Sound like you? Read on.     

In this role, you will… 

• Interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in order to design and develop clear training plans. 
• Coordinate vendor training during projects, collecting and organizing vendor documentation. 
• Communicate effectively, orally and written, with Maintenance and Operations teams to ensure that contract obligations are met. 
• Keep a training record of all customer trainings completed and manage feedback in order to identify gaps and improve the overall quality of training. 
• Sell and schedule remedial training as needed, determining charges for services requested and arranging for billing. 
• Capture Video of Maintenance Procedures as needed. 
• Travel up to 50% visiting Customer and Vendor locations to conduct and receive trainings. 

We’re excited about you because… 

• You have at least two years of experience working with fully automated conveyor and PLC control systems. 
• You have a working knowledge of high and low voltage electrical systems. 
• You are able to plan and manage training schedules with clear objectives and focus. 
• You can present information during training courses and successfully impart knowledge to the Maintenance and Operations teams that you are serving. 
• You are available to work on a Saturday or Sunday if required, to support customers, practicing exemplary punctuality. 
• You possess customer service skills and best practices, being willing to cooperate with others and effectively listen in order to serve your customers, vendors, and team. 
• You skillfully juggle competing priorities, adjusting effectively to schedules and job ambiguity.  

About Us: 

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready-made systems - we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results. 

And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community. 

More Reasons to Join Our Team: 

• We pride ourselves in our family-like culture and casual, but focused, work environment     
• We offer competitive salaries  
• We offer our employees flexibility and autonomy  
• We do community outreach projects throughout the year     
• We know how to throw company events     
• We work hard, but we also know how to have fun - darts, anyone?  

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.