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IT Associate

Allen Park, MI 48101

ABOUT US: 

The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.  

Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home to a dedicated and passionate multi-generational fan base reflective of the innovation, creativity and drive synonymous with Detroit.

Under the leadership of Sheila Hamp, the great granddaughter of Henry Ford, the Lions have ushered in an era of rebirth focused on creating an inclusive and equitable experience for employees, partners and fans. Building off the rich and diverse history of the city, the Lions embrace transparency and value contribution from all areas of the organization. We believe in the power of a pride, and acknowledge winning together takes understanding, acceptance, and teamwork. We believe in our “we” culture and are committed to building a new tradition that Detroit and Michigan can be proud of. 

One Pride. For All. 

The IT Associate will provide first level support to internal and external Football Operations staff. Support can include system support, user support, testing, and/or documentation.

ESSENTIAL FUNCTIONS:
The Information Technology Associate position will have daily responsibilities including, without limitation, the following:

  • Investigate end user issues and implement possible solutions
  • Traditional desktop support, including computer hardware/software imaging and repair & maintenance of computer systems, desktops, and peripherals
  • Create documentation for end users on applications and processes
  • Support video system hardware utilized by coaching and personnel departments
  • Manage of Active Directory user & computer accounts and group policies
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Educate users on basic functionality of software and hardware
  • Provide computer orientation to new and existing company staff
  • Respond to requests for technical assistance in person, by phone, email or ticketing system
  • Maintain and update computer hardware and software inventories on a regular basis

NONESSENTIAL FUNCTIONS:

  • Must be motivated, reliable, and able to work independently or as part of a team
  • Maintain professionalism when communicating with internal and external contacts
  • Must be accurate and efficient with ability to meet deadlines
  • Must be detail oriented with strong organizational skills
  • The ability to gather and analyze information skillfully and develop solutions quickly and effectively
  • Will adjust work schedule to meet departmental demands
  • Will keep appropriate information confidential
  • Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.

 QUALIFICATIONS/REQUIREMENTS: 

  • Recent graduate or senior in college pursuing degree in Computer Science, Information Technology or related field preferred.
  • Technical Certificate preferred
  • Ability to create and implement operating system images
  • Excellent general computer skills in a Microsoft Windows environment
  • Ability to effectively diagnose and repair computer hardware and software problems (In-person and remotely)
  • Ability to work well with people in a support and training role
  • Flexibility to work non-standard business hours in support of games at the venue, as required.  This includes evening and weekend duties
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills
  • May require work out of both the Ford Field Management Office and the Meijer Performance Training Facility
  • A valid Driver’s License and good driving record

TO APPLY:

To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. Please no phone calls or emails. 

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