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Client Success Partner (Agile ATS)

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This Is the Place to Be:​
Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, creating a workplace that celebrates diversity and promotes inclusivity is embedded in the culture and values of our organization. This is the place to be and we want you here with us.​

You Belong Here:​
Join a mission-driven company that prioritizes you. We are a supportive team that embodies our “One Team” value as we work together and win together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work – 35% higher than the average U.S. company. DHI’s culture of inclusivity is anchored by four pillars:  diversity training, inclusive hiring practices, volunteering, and employee resource groups. You belong here!

About the Team 

You will be joining a newly formed team focused on AgileATS customer success. This is a small but highly knowledgeable group being built to elevate how AgileATS delivers value to our customers and supports their hiring goals. You will work closely with AgileATS Account Executives, the broader Account Management team, and Client Success Partners to create a consistent, impactful customer experience. 

About the Role 

As an AgileATS Client Success Partner, you will help customers successfully implement, adopt, and use the AgileATS platform. Your focus is on helping customers get value from the product so they can achieve their hiring goals. 

You will serve as the primary point of contact for customers throughout implementation and ongoing usage. You will guide customers in configuring the platform to meet their needs, ensure they are using it effectively, and help them build processes that support long-term success. 

You will also serve as a resource to internal teams by sharing knowledge and best practices that improve overall customer success. 

What You’ll Focus On 

  • Support customers from implementation through ongoing usage of AgileATS  
  • Improve product adoption and consistent usage  
  • Identify and resolve gaps in how customers are using the platform  
  • Help customers understand and achieve value from AgileATS  
  • Support customer retention and renewal readiness through a positive and effective experience   

Key Responsibilities 

Implementation & Configuration 

  • Serve as the primary point of contact during implementation  
  • Guide customers through setup and early use of the platform  
  • Assist with configuring workflows, fields, and features based on customer needs  
  • Partner with internal teams responsible for system setup and data migration  
  • Ensure customers are prepared to successfully use the platform at launch  

Customer Adoption & Usage 

  • Monitor how customers are using the platform and identify trends  
  • Regularly review usage data to assess customer success  
  • Recognize when usage is low or inconsistent and take action  
  • Identify gaps in knowledge, process, or adoption and address them  
  • Develop simple, practical plans to improve adoption  

Customer Enablement & Training 

  • Deliver onboarding and ongoing training tailored to customer needs  
  • Provide clear, easy-to-understand guidance on platform functionality  
  • Share best practices for using AgileATS within recruiting workflows  
  • Adjust training approaches based on customer experience level  

Consultative Guidance 

  • Take a thoughtful, consultative approach to customer engagement  
  • Identify when challenges are related to process, not just platform usage  
  • Offer practical recommendations to improve recruiting workflows and outcomes  
  • Help customers align their processes with how AgileATS is designed to be used  

Value, Reporting & Business Reviews 

  • Gather and analyze customer data to measure product usage and outcomes  
  • Prepare insights and materials for regular business reviews and presentations  
  • Demonstrate the value of AgileATS through clear, data-driven storytelling  
  • Help customers connect platform usage to meaningful hiring results  

Customer Health, Retention & Growth 

  • Stay aware of customer engagement and overall experience  
  • Identify risks early and take steps to address them  
  • Maintain regular communication focused on progress and improvement  
  • Support renewal readiness by ensuring customers are realizing value  
  • Partner with Account Managers to support renewals and growth opportunities 
  • Use customer data, business reviews, and ongoing conversations to identify opportunities for additional products or services  
  • Share recommendations with internal partners and contribute to customer-facing conversations that align solutions to client needs 

 Support & Problem Solving 

  • Provide ongoing support and help resolve issues  
  • Assist with system setup, configuration, and improvements  
  • Partner with internal teams to address technical challenges  
  • Support customers during transitions such as updates or integrations  

Internal Enablement & Knowledge Sharing 

  • Serve as a subject matter resource for AgileATS within the Client Success team  
  • Share insights, best practices, and common challenges with peers  
  • Support the ongoing development of internal playbooks and enablement materials  
  • Deliver training or guidance sessions for Client Success Partners and other internal teams as needed  

 What Success Looks Like 

  • Smooth and effective customer onboarding and implementation experience  
  • Customers actively and consistently using AgileATS  
  • Clear, data-backed evidence that customers are getting value from the platform  
  • Strong customer satisfaction and engagement  
  • High customer retention and successful renewals  
  • Identification of opportunities to expand customer value through additional solutions  

 What You Bring 

Required Skills & Experience 

  • Experience working within or supporting recruiting workflows, hiring processes, or talent acquisition operations  
  • Ability to understand how an Applicant Tracking System supports the recruiting lifecycle and apply that knowledge in a customer-facing setting  
  • Ability to take a consultative approach, identifying root causes of challenges and offering practical, process-oriented solutions  
  • Comfort working with data to analyze usage, identify trends, and communicate insights clearly  
  • Ability to translate complex systems or workflows into simple, actionable guidance  
  • Strong communication skills, with the ability to build trust with a range of stakeholders  
  • Strong organization and time management skills, with the ability to manage multiple priorities  
  • Ability to work independently and collaboratively within a team environment  
  • Interest in helping customers improve their processes and achieve meaningful outcomes  

 Preferred  

  • Hands-on experience using an Applicant Tracking System (ATS) such as AgileATS  
  • Experience in a customer success, onboarding, implementation, or training role  
  • Experience using CRM or customer success platforms (such as Salesforce or ChurnZero)  
  • Experience creating or delivering training, documentation, or internal enablement resources  
  • Familiarity with data analysis or reporting to demonstrate product value and outcomes  

Remote (US only) pay range: Base salary/pay plus commissions at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.

$70,000 - $100,000 USD

Benefits

Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events

How to apply? 

You can apply below. You'll just need to provide your resume and answer a few questions—it'll only take you a few minutes!

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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