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Sr. Software Engineer, Engineering Productivity

Bangalore, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhances testability, code quality, releases and reduces overhead in getting things done.

The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates.

Your role

We are seeking a highly motivated and skilled Release Engineer to join our dynamic engineering team. This role is ideal for someone who thrives at the intersection of software engineering and release management. Whether you’re a Software Engineer with a passion for release management or a Release Engineer with a software engineering mindset, we want you to bring your expertise in building efficient, scalable, and reliable release pipelines.

This position reports to our Engineering Productivity Engineering Manager and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office. We are seeking candidates who can cover US Eastern Time business hours with the flexibility to adapt to on-call rotations for urgent releases.

Who You Are

  • You are passionate about automation and reliability in the software release process.
  • You thrive in fast-paced environments and excel at managing multiple priorities.
  • You take pride in building seamless and efficient workflows that enable teams to deliver high-quality products to customers.
  • You have a proactive mindset and are always looking for ways to improve existing processes.

What you’ll do

Release Management

    • Manage weekly software releases across multiple environments, including scheduling, coordination, and execution.
    • Develop and maintain release calendars, communicating schedules to stakeholders.

Automation & Tooling

    • Build, maintain, and improve tools for release automation, environment consistency, and monitoring.
    • Automate tasks like hotfixes, multi-region deployments, release validation, and rollbacks.
    • Enhance tools for release verification, smoke tests, and environment validation.

Collaboration

    • Support SWEs during deployments, ensuring smooth rollouts of their services/applications.
    • Educate teams about release processes, best practices, and available tools.
    • Partner with on-call engineers to resolve deployment-related issues.

Post-Release Analysis

    • Collaborate with SWEs to analyze deployment issues and improve future releases.
    • Provide dashboards and metrics for release process visibility and continuous improvement.
    • Contribute to post-mortem reviews, focusing on automation and process optimization.

Skills you’ll bring 

  • Experience: 7+ years in release engineering, DevOps, or related roles.
  • Technical Skills:
    • Proficiency in CI/CD pipelines and tools (e.g., Jenkins, GitHub Actions, Spinnaker).
    • Experience in GCP or other Cloud Technologies.
    • Strong scripting skills (Python, Bash, or similar).
    • Experience with configuration management tools (e.g., Ansible, Terraform) a plus.
    • Knowledge of security best practices for software delivery pipelines.
  • Collaboration Skills:
    • Strong communication skills to work effectively with SWEs, on-call engineers, and other stakeholders.
    • Create and maintain documentation for build, release, and deployment processes to ensure clear communication and knowledge sharing across teams.
    • Ability to educate and empower teams on release processes and tools.
  • Mindset:
    • Automation-first mentality, prioritizing efficiency and consistency.
    • Commitment to fostering a culture of ownership and accountability among SWEs.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical for all employees. Along with that, employees also receive a monthly stipend to help cover your home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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