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Partner Account Manager

Dallas, US

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners. Our PAM teams work closely with the National Team, which serves as our program's new business and partner recruitment engine.

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and driving market conversation about Dialpad! The international sales team comprises Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to continually improve new customer acquisition and customer base expansion.

This position reports to our RVP, Partner Sales.

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • Confident in presenting the Dialpad company presentation and product demonstration to channel partners.
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and access to the partner portal.
  • You’ll be focused on building long-standing relationships with partners, consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure all opportunities progress through the sales cycle.
  • You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.
  • You will be an integral part of GTM motions.

Skills you’ll bring 

  • 2+ years of experience in channel management and/or technology sales.
  • Recent experience working for an emerging tech company.
  • Has met/exceeded own direct sales goals.
  • Must show a proven methodology to prospect and build a pipeline.
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field).
  • Proven track record of sustained overperformance against sales quota and pipeline goals.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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