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Director of Solutions Engineering

Springdale, AR

Digi Security Systems is a leading low voltage security integrator specializing in providing cutting-edge security solutions, including video surveillance, access control, intrusion detection, and more. With multiple branches, we are dedicated to delivering exceptional customer experiences and industry-leading security technology to clients across various sectors. 

Position Overview 

We are seeking a dynamic and results-driven Director of Solutions Engineering to join our team. This key leadership position will oversee the Solutions Engineering department at every Digi location, including owning the solutions engineering policies and processes, develop manufacturer relationships, manage construction services, and lead our research and development lab and demo equipment roadmap. The Director of Solutions Engineering will play a critical role in ensuring the highest quality of bespoke commercial security system design and customer satisfaction across all branches. This is an in-person role that can be based out of the following locations: Dallas, Houston, San Antonio, Austin or NW Arkansas. 

Key Responsibilities 

  • Manage, mentor, and develop the Solutions Engineering team 
  • Enforce standards for design quality, quote accuracy, and turnaround 
  • Align SE capacity with sales pipeline and project timelines 
  • Administrate and optimize the site survey process and delivery 
  • Continuously improve estimating tools, templates, and processes 
  • Evaluate and lead manufacturer discount programs and vendor relationships 
  • Ensure quote design reviews and presentations are delivered to the highest quality 
  • Oversee and administrate the construction bid market sales motion 
  • Review proposals for accuracy and technical validity 
  • Own manufacturer training and certification program status adherence 
  • Track SE capacity and flag overload 
  • Own R&D lab and demo equipment roadmap 
  • Direct supervision of our Solutions Engineering team 
  • Maintain competitor pricing data library and strategically adjust pricing motion on historical information. 

Qualifications 

  • Experience: 5+ years of experience in solutions/sales engineering in the commercial security systems or low voltage industry. 
  • Leadership: Proven track record of leading and developing high-performing solutions engineering teams in a multi-location environment. 
  • Technical Knowledge: Candidates must have a strong understanding of low voltage systems, security technologies, and industry best practices. 
  • Communication: Excellent verbal and written communication skills, with the ability to interact with technical teams, clients, and executive leadership. 
  • Problem Solving: Demonstrated ability to solve complex design and engineering challenges while maintaining a customer-centric approach. 
  • Education: Bachelor’s degree in business, engineering, or a related field is preferred, or equivalent work experience. 

Benefits 

  • 3 weeks vacation accrual rate after first year of employment 
  • Paid sick time included 
  • 7 company-wide paid holidays throughout the year 
  • 401k plan w/corporate matching structure 
  • Full health benefits offered - medical, dental and vision 
  • Included life and long-term disability insurance, additional available for purchase 
  • Accident/critical illness insurance available for purchase 
  • Required training/licensing paid for by company 
  • Voluntary professional development opportunities 
  • Company laptop, company phone, uniforms and gear 

Physical Requirements 

  • Must be comfortable utilizing a computer in an office setting for long periods of time. 
  • Must be comfortable traveling to and working on job-sites. 
  • Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards. 

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems. 

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