Customer Success Specialist - Data Migration

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:  

The Customer Success Specialist (Data Migration) plays a vital role in ensuring the seamless transition of data, applications, and systems from BoardDocs to the Community platform. This position requires a technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure a successful migration process. 

Key Responsibilities

• Work with teams like Implementation and Advisory Services to plan and carry out data migrations that meet project goals.
• Review data to ensure accuracy, understand its structure, and map it correctly for a smooth transition to the Community platform.
• Check for compatibility between systems to ensure style and structure match post-migration.
• Monitor the data transfer process, fixing any issues that arise while ensuring data security and business continuity.
• Test data and functionality post-migration to ensure everything works as expected.
• Continuously improve by learning from each project and keeping up with industry trends.

Required Experience/Skills

• 1-3 years of experience in a relevant industry, with hands-on experience in data migration projects.
• Proficiency in CSS and HTML to ensure style and structure compatibility during migrations.
• Strong data analysis skills using Microsoft Excel, with an analytical mindset for handling complex data sets.
• Excellent written and verbal communication skills to effectively convey project details and collaborate with stakeholders.
• Ability to collaborate effectively across teams and with various stakeholders.
• Quick learner with the ability to adapt to new technologies and processes.
• Comfortable in a fast-paced environment and adaptable to changing project requirements.
• Interest in continuous learning and staying current on industry trends and emerging technologies.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}