Customer Success Specialist - Data Migration

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview:  

The Customer Success Specialist (Data Migration) plays a vital role in ensuring the seamless transition of data, applications, and systems from BoardDocs to the Community platform. This position requires a technical expertise with strong analytical and project management skills to collaborate effectively with stakeholders and ensure a successful migration process. 

Key Responsibilities  

• Collaborate with cross functional teams like Implementation and Advisory Services to plan flawless data migrations that aligns with the scope, timeline and resources. 

• Analyse data to ensure quality and understand the structure, and meticulously map it for a smooth transition to the Community platform.  

• Responsible for the entire data transfer, keeping a watchful eye on progress and resolving any issues that arise considering data security, compliance, and business continuity during the migration phase. 

• Ensure meticulous testing to ensure data integrity, application functionality, and a seamless user experience.  
• You will continuously strive to learn from very project and keep yourself well updated about the industry trends. 

Required Experience/Skills

• Experience working in data migrations projects. 

• Ability to analyze complex data sets using Microsoft Excel and an analytical bent of mind.  

• Excellent written and verbal communication skills. 

• Ability to collaborate effectively with stakeholders. 

• Ability to learn new technologies and processes quickly. 

• Comfortable working in a fast-paced environment. 

• Willingness to adapt to changing project requirements. 
• Interest in staying up-to-date on industry trends and emerging technologies. 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}