Senior Business Operations Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview  

Diligent is looking for a talented and experienced Senior Data Analyst to join Diligent’s Data & Analytics Team, reporting to the Senior Director of Data & Analytics. This role will be primarily focused on Tableau development – building, maintaining, and supporting dashboards for the entire enterprise. The Data & Analytics team, reporting to the Chief Financial Officer, is responsible for data engineering, business intelligence, and data analysis across the organization. In this role, you will play an integral role partnering with internal and business stakeholders to provide insightful dashboards that will help in analysis and making critical decisions for the business. This is an integral role within the global team responsible for helping build a best-in-class organization data infrastructure across all departments in the organization including sales and marketing, finance, customer success, product, and HR. 

Key Responsibilities  

• The Data Analyst will help develop, maintain, troubleshoot, and support Tableau dashboards complete with user-friendly, well documented views.   

• Collaborate with data engineering and business teams to create dashboards that provide clear and actionable insights to the organization, increasing data accessibility and fostering data-driven decision making across the organization.  

• Implement scalable solutions that align to our data governance standards and architectural roadmap for data integrations, data storage, reporting, and analytical solutions.  

• Provide ad-hoc data analysis from relevant dashboard-ready data sets. 

Required Experience/Skills:  

• 3+ years of practical Tableau desktop & server development experience, including; parameters, LOD expressions, performance optimization, data blending & advanced joins, API Usage and Automation, dynamic downloads. 

• 2+ Years of practical SQL and RDMS experience (ETL / Snowflake experience is a plus) 

• Firm grasp of advanced excel and data analysis techniques. 

• Bachelor’s degree in Business / Computer Science / Information Technology preferred.  

• Experience working in SaaS, or in a Sales or customer facing organization is preferred.  

• Experience working directly with stakeholders and ability to take direction and feedback to create insightful dashboards that meet their needs.  

• Excellent problem solving and troubleshooting skills.  

• A high degree of intelligence, natural curiosity, and a strong worth ethic  

• Ability to thrive in a fast-paced, results-oriented, collaborative environment.  

• Strong written and verbal skills and ability to communicate at technical and business levels.  

 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}