Renewals Specialist

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview  

The Renewals Specialist will play a pivotal role in managing Diligent's global renewals process. This role involves meticulous review of each upcoming renewal to guarantee adherence to established processes, encompassing customer outreach, invoicing preparation, and collaboration with internal teams in case of negotiation requirements. Successful candidates will demonstrate a strong customer-centric focus. Reporting directly to the Renewals Team Lead, this position holds significant influence over Diligent's revenue recognition and Accounts Receivable procedures.  

Key Responsibilities 

• Action operations of price increase process  
• Review upcoming renewals to ensure alignment of system to customer contract  
• Outreach to customers in line with global process  
• Partner with the commercial org regarding any renewal time changes  
• Maintain a thorough understanding of all Diligent products and services   
• Customer-centric mindset to be able to assist the customer with any queries  

Required Experience/Skills:  

• 2-4 years of experience required 
• Must have strong attention to detail    
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities    
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments    
• Ability to multi-task and work in a fast-paced and demanding global environment.   
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)   
• Superior organization and prioritization skills    
• Ability to perform under pressure and meet tight deadlines    
• Strong communication skills, both verbal and written    

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}