Senior Manager, Advisory & Consultancy Services

Role Overview
You’re a professional services leader who loves using technology to solve complex business problems and create an outstanding customer experience. In this role, you’ll partner with senior stakeholders in Risk, Audit, and Compliance to turn their challenges into smart, scalable solutions that deliver real value.

You’ll lead end-to-end delivery of enterprise projects, guide customers through their GRC and audit transformation, and make sure they get the very best from their technology investment. You’ll also shape how services are delivered, coach a talented team, and play a key role in growing a high-performing, customer-obsessed practice.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff)

• Lead complex, multi-stakeholder implementations for Risk and Audit teams, from discovery through go-live and adoption.
• Manage multiple client engagements, owning scope, timelines, budgets, and outcomes to ensure successful delivery.
• Design and drive technology-enabled solutions that improve risk management, internal controls, and audit effectiveness.
• Partner closely with Sales and Customer Success to shape proposals, support pre-sales, and identify opportunities to expand client use cases.
• Coach and mentor consultants on project management, client engagement, and domain best practices.
• Contribute to practice-building initiatives that enhance delivery methods, tools, and overall service quality.

These are the essentials you’ll need to get an interview

• Bachelor’s degree in a relevant discipline.
• 10+ years' experience managing projects or services, with significant hands-on experience in Enterprise Risk Management and/or Internal Audit.
• Experience with GRC or audit management platforms and how they support risk, control, and assurance processes.
• Proven experience leading teams or acting as a people manager in a consulting, professional services, or enterprise delivery environment.
• Strong data analysis skills, including working with large or complex data sets to inform decisions and insights.
• Experience delivering or supporting enterprise software implementations or complex systems/integration projects.
• Confident communicator and presenter, able to influence senior stakeholders and explain complex topics clearly.
• A commercial, outcomes-focused mindset with the drive to deliver value and build long-term client relationships.

It would be great if you had these too, but we’ll support you if you don’t

• A track record of growing client accounts or identifying new use cases and opportunities within existing customers.
• Recognition as a subject matter expert (formal or informal) in risk, audit, or related domains, with an interest in thought leadership.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}