Electronics Repair Technician Assistant

 

 

THE OPPORTUNITY

Dillard’s has an exciting opening in the Equipment Services Department for an Electronics Repair Technician Assistant at the Maumelle, Arkansas, Distribution Center. Our technicians are the backbone of our company's hardware repair. They work on everything from our point of sale systems, mobile checkouts, printers, PCs, televisions, security cameras, and more. If you have a passion for learning and enjoy brands like Honeywell, Toshiba, and Lenovo, we are offering you the opportunity to get hands-on training and advance within our department. 

 

THE TEAM

The Electronics Repair team is a small but mighty team of 25 on-site members and 10 off-site technicians who integrate and configure all new hardware as well as refresh configurations for legacy hardware. As an assistant on our team, you will be part of a fast-paced, hands-on environment that is an integral part of our company. Our assistants work closely with our technicians, finalizing repairs, keeping up with inventory needs, and making sure items are shipped out on time.

 

WHAT YOU WILL DO

• Assist our technicians in inspecting and testing electronic equipment, components, diagnosing and locating circuit, component, and equipment faults
• Request equipment and supplies to maintain inventory and ensure the availability of required items to complete the necessary installation/repair
• Assist in the completion of work orders and tests
• Provide logistics to/from stores for defective and repaired equipment
• Occasional travel out of state may be required, but will mostly be local

 

THE MUST HAVES

• Must be able to lift over 50 lbs without restrictions.
• Authorization to work in the United States without sponsorship
• Ability to perform occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity

THE NICE TO HAVES

• Willingness to accept guidance
• Initiative and attention to detail 
• Experience with Excel for word processing

 

WITHIN 1 MONTH, YOU’LL

• Be exposed to all of the types of equipment we service
• Be comfortable with logging incoming equipment
• Understand how to package completed equipment to ship out
• Have a solid understanding of how to use pro-ship
• Be comfortable navigating appropriate  shipping lanes

 

WITHIN 2 MONTHS, YOU’LL

• By 60 days, the trainee should be working independently and should have a good understanding of our daily procedures with minimal guidance
• Ability to start cross-training into another area of the team focused on different hardware

 

WITHIN 3 MONTHS, YOU’LL

• Employees should be able to help with any special projects that are assigned. 
• Handle all 6 micro areas with minimal guidance