Back to jobs

Strategic Account Operations Associate

Torrance, California, United States

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.

Purpose

The Strategic Account Operations Associate enables disciplined, data-driven execution of Divergent’s most critical defense prime accounts. The role provides the analytical, organizational, and operational foundation that allows Strategic Account Executives to operate effectively, while also contributing independent judgment to improve account workflows, knowledge systems, and execution efficiency. This position is designed as a high-exposure opportunity for a detail-oriented professional to build deep fluency in defense business development, advanced manufacturing, and enterprise B2B strategy.

The Role

Divergent is hiring a Strategic Account Operations Associate to support Strategic Account Executives and the broader defense business development team. This role serves as a force multiplier for senior account leaders, owning the analytical, organizational, and operational backbone of prime contractor account execution. In addition to executing established processes, the Associate is expected to identify opportunities to improve how account information, CRM data, and customer materials are structured and maintained. The role blends execution with growing autonomy and is appropriate for an early- to mid-career professional who thrives in complex, fast-moving environments.

Account Support & Execution

  • Support Strategic Account Executives in day-to-day account management and execution activities
  • Prepare meeting briefs, call notes, follow-ups, and action trackers
  • Maintain disciplined CRM hygiene across accounts, opportunities, and contacts
  • Track opportunity progress, risks, and next steps; surface issues proactively to account owners
  • Recommend improvements to account workflows and execution cadence based on observed gaps

Market & Program Research

  • Conduct market, program, and customer research across defense primes and DoD programs
  • Build and maintain program profiles including mission context, funding status, stakeholders, and manufacturing relevance
  • Synthesize research into actionable insights for account planning and prioritization 
  • Support identification and early qualification of new opportunity areas

Knowledge Management

  • Organize and maintain internal account intelligence, competitive analysis, and program data
  • Build reusable knowledge assets and templates to support cross-account learning 
  • Contribute to the development and continuous improvement of internal playbooks and reference materials

Customer Materials & Communications

  • Build and maintain pitch decks, briefings, and customer presentation materials
  • Support creation of white papers, one-pagers, and capability summaries
  • Ensure messaging consistency, clarity, and technical accuracy
  • Independently own defined sections or standard modules of customer materials 

Internal Coordination

  • Coordinate with engineering, product, and program teams to gather inputs for customer engagement
  • Translate technical content into clear, customer-ready materials
  • Help standardize information flow between account teams and internal stakeholders 

Success Metrics

  • High-quality, timely support to assigned Strategic Account Executives
  • Accurate, complete, and current CRM and knowledge repositories
  • Measurable improvements in account organization, execution efficiency, or information quality 
  • Positive feedback from account owners and internal stakeholders
  • Demonstrated growth in defense market, program, and customer understanding

WHAT THIS ROLE IS NOT

  • Not a pure administrative assistant role
  • Not a sales quota role
  • Not a technical engineering role

This is a strategic execution and enablement role with increasing autonomy and direct exposure to enterprise defense business development.

Basic Qualifications

  • Ability to lawfully access information and technology that is subject to US export controls.
  • 2–6 years of experience in business, engineering, consulting, government, or defense-related roles
  • Strong analytical, organizational, and written communication skills
  • High attention to detail with the ability to manage multiple priorities
  • Comfortable exercising independent judgment within defined objectives 
  • Able to identify gaps and propose process or structure improvements
  • Interest in defense, aerospace, manufacturing, or national security

Preferred Qualifications

  • 2–6 years of experience in business, engineering, consulting, government, or defense-related roles
  • Strong analytical, organizational, and written communication skills
  • High attention to detail with the ability to manage multiple priorities
  • Comfortable exercising independent judgment within defined objectives
  • Able to identify gaps and propose process or structure improvements
  • Interest in defense, aerospace, manufacturing, or national security

Work Environment

  • This role is based in our Torrance, CA office (Hybrid/Remote with travel) 

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S03 and S04 as evaluated through our interview process. 

  • S03: $82,620- $113,580
  • S04: $95,400 - $131,175

Pay Range

$82,620 - $131,175 USD

What We Offer:

  • Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
  • Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
  • Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
  • Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
  • Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. 


Equal Employment Opportunity
Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
EEO Poster 

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. 
 
E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)
 
Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.

No agencies, no solicitations, and no calls please.

Create a Job Alert

Interested in building your career at Divergent? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

A “Yes” response applies only if you meet one or more of the following: 

  1. Left DoD service within two years, served as a General Officer or Flag Officer, and were personally and substantially* involved with acquisitions** valued in excess of $10 million. 
  2. Left DoD service within two years, served in an Executive Schedule or Senior Executive Service (SES) position, and were personally and substantially* involved with acquisitions** valued in excess of $10 million. 
  3. Left DoD service within two years, served as a Contracting Officer, Program Manager, Deputy Program Manager, Source Selection Authority, Source Selection Evaluation Board member, or Chief of a financial or technical evaluation team for a FAR-based contract with a total value in excess of $10 million. 

 *Personally and substantially means direct, significant involvement in a specific matter through actions like decision-making, giving advice, investigating, or supervising subordinates who did those things, "substantially" meaning involvement of significance, not just perfunctory or peripheral contact. 

 **Acquisition includes: (A) the process of acquiring property or services that are already in existence, or that must be created, developed, demonstrated, and evaluated; (B) the description of requirements to satisfy agency needs; (C) solicitation and selection of sources; (D) award of contracts; (E) contract performance; (F) contract financing; (G) management and measurement of contract performance through final delivery and payment; and (H) technical and management functions directly related to the process of fulfilling agency requirements by contract. 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Divergent’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.