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CSSP Training and Process Improvement Training Coordinator

North Charleston, South Carolina

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

As a Training and Process Training Coordinator you will develop and implement a grassroots enterprise level training program that will be unique to each team while still maintaining an overarching training program for the entire organization. You will be essential in building a cohesive work environment that allows each team to operate more inter-dependently/efficiently as individual team members and as a holistic Cybersecurity force.  You will lead the charge in documenting the findings of actions taken and root causes after a new or unforeseen event takes place. You will ensure all administrative reviews encompass applicable processes, policies, and training to include functions such as audit capabilities and records, detection and alerting, incident handling and response, investigation and investigation support, and reporting.

Responsibilities

  • Create and maintain documentation that sets in place an enterprise level training program for the entire CSSP.
  • Identify and implement an architecture to track and communicate all training endeavors. Identify requirements for each domain and team and develop a unique and sustainable training program that has group and individual training requirements. The individual training requirements will allow for a multi-tiered achievement process within its architecture.
  • Create a repeatable and comprehensive onboarding process allowing each new member of the team to fully and seamlessly integrate with the overall mission objectives.
  • Identify and analyze requirements for an overarching CSSP training program that will be implemented for every member of the CSSP team.
  • Work alongside the Principal Staff Officer to create a periodic self-assessment process ensuring the CSSP is always operating at an assessment ready level.
  • Identify and implement steps necessary to install new training programs as the team expands to new locations, initiatives or customers.
  • Create and host tabletop exercises that test the functions/capabilities of the various domains across the entire CSSP.
  • Regularly schedule and host training events to expand the general and technical knowledge of all members of the CSSP.
  • Build training resources members of the CSSP can visit at will to gather knowledge on specific tools utilized throughout the organization.
  • Work alongside various teams to investigate new or unforeseen events, then document all process improvement and best practices.

Qualifications

  • Bachelor’s Degree in a relevant field and five years of relevant experience or at least 8 years of relevant experience
  • At least five years of experience in technical training program strategy, operations and implementation
  • At least one year of experience in a Cybersecurity Service Provider (CSSP) environment or Information Technology
  • Position may require up to 25% travel as needed
  • Active Secret Clearance walking through the door

Preferred Qualifications

  • Knowledge of Process/Performance Improvement methodologies
  • Experience in Program/Project Management
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Knowledge of CSSP operations
  • Knowledge of Incident Response Procedures
  • Knowledge of CJCSM 6510.01B
  • Knowledge of DoD Directive 8570.01-M
  • Knowledge of DoD Directive 8140.01
  • Knowledge of SECNAV M-5239.2

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.  DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

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