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Senior Ecommerce Manager

Durham, North Carolina

ABOUT DSC:

In 2011, we didn't just disrupt the entire shaving industry; we revolutionized it, shattering conventions with a viral video sensation that became the gold standard for humor in advertising. Our trailblazing direct-to-consumer model didn’t just pave new paths—it bulldozed age old industry giants, minting us as a force to be reckoned with.

Dollar Shave Club crafted not just products, but experiences. We made shaving not suck by cutting out all the unnecessary BS that's been upsold to guys for decades. We continued to make great f**king blades and also became the geniuses behind tons of dude-centric products like Ball Spray, offering solutions to problems men didn't know they needed.

Today we continue to expand our international grooming arsenal, and hold fast to the disruptive DNA and irreverent humor that catapulted us to fame. Our global expansion and presence in tens of thousands of retail stores are testaments to our commitment to make the hairy globe a little smoother.

Stop wasting time not working for us and come join the club!

 

ROLE SUMMARY:
We are hiring an entrepreneurial and results-driven Senior eCommerce Manager to drive online sales growth and enhance the customer experience for our direct-to-consumer (DTC) eCommerce properties. In this pivotal role, you will lead the execution and optimization of our eCommerce strategies, focusing on site merchandising, customer journey enhancement, and driving key performance indicators. You'll operate with significant autonomy, making data-informed decisions to achieve and exceed revenue targets.


RESPONSIBILITIES:

  • eCommerce Growth & Strategy Execution: 
    • Develop and execute comprehensive eCommerce strategies and tooling to drive online sales growth, enhance customer engagement, and meet revenue targets
    • Identify market trends, customer preferences, and competitive landscapes to inform strategic decisions and continuously optimize site performance
  • Site Merchandising & Optimization: 
    • Own and lead all aspects of digital merchandising, including product presentation, categorization, navigation, and promotional placements to maximize conversion rates and average order value
    • Team up with product teams and web development agencies, prioritize user experience improvements, conduct A/B testing, and implement new features and enhancements
  • Customer Experience Champion: 
    • Deeply understand customer needs and behaviors to create a seamless, intuitive, and engaging online experience
    • Identify opportunities to optimize the customer journey across various touchpoints, including supporting inbound customer journeys with landing page and product messaging
  • Data Analysis & Performance Management: 
    • Utilize Google Analytics (including GA4) and other eCommerce optimization tools to monitor key performance metrics (e.g., online sales revenue, conversion rate, CAC, website traffic, engagement, brand awareness)
    • Analyze data, identify trends, provide actionable insights, and present regular reports to senior management
  • Cross-Functional Collaboration: 
    • Partner closely with Brand, CRM, SEO, Paid Media, IT, Design, and Operations teams to execute integrated eCommerce and digital marketing strategies
    • Foster strong relationships and ensure operational alignment across departments and with external agencies
  • Operational Excellence & Innovation:
    • Proactively identify, evaluate, and implement new technologies, tools, and processes to improve efficiency and simplify existing operations
    • Ensure timely updates of site inventory, pricing, and product setup, driving operational planning around seasonal peaks

REQUIREMENTS:

  • Bachelor's degree in Marketing, Business Administration, Engineering or a related field
  • 7+ years of proven success in eCommerce management, digital marketing, or related roles, with a demonstrable track record of driving online sales growth and enhancing site experience, preferably in a DTC or retail environment
  • 1-2+ years of deep expertise with Shopify Plus
  • 3+ years of strong proficiency in Google Analytics (GA4) and other eCommerce optimization tools
  • Exceptional analytical and problem-solving skills, with the ability to interpret complex data, derive clear recommendations, and make data-driven decisions
  • Proven experience in driving conversion evolution thru site funnel analytics
  • Strong understanding of digital marketing channels, performance analytics, and A/B testing methodologies
  • Excellent communication, interpersonal, and cross-team collaboration skills, with the ability to influence stakeholders at all levels
  • Demonstrated ownership mentality, self-driven with the ability to work independently with minimal supervision, and a proactive approach to execution
  • Natural curiosity, eagerness to learn, and adaptability in a fast-paced environment
  • Proven experience managing direct reports and driving team performance, preferred

NICE-TO-HAVES:

  • Background in digital marketing strategy (SEO, Paid Media, CRM)
  • Knowledge of UX/UI principles for eCommerce
  • Familiarity with inventory management and order fulfillment
  • Experience in building or mentoring high-performing teams
  • Entrepreneurial experience, such as founding or running an online business

POSITION TYPE:
This is a full-time exempt position.

WORK ENVIRONMENT:
This position is in-office, working out of our HQ in Durham, North Carolina 4x a week.

SALARY:
$150,000-$165,000 + Bonus

BENEFITS:

  • Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
  • Free life insurance, short term disability and long term disability
  • 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
  • Unlimited vacation and generous sick time
  • Half day Fridays year-round (subject to business needs)
  • 12 weeks of fully paid parental leave
  • 4 weeks of fully paid disability leave
  • Free Dollar Shave Club Products
  • Monthly cell phone and work-from-home stipends

APPLICATION PROCESS:
All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club 

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