Customer Success & Market Development Manager

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16+ states and 23+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

Donorbox is seeking a passionate and results-driven Customer Success & Market Development Manager to join our growing team in the UK. You will play a key role in expanding our customer base by identifying and engaging high-potential nonprofits, demonstrating how Donorbox can transform their fundraising efforts, while strengthening our market presence in the UK and Ireland. This is an exciting opportunity for a driven sales professional with experience in the nonprofit sector within Europe. 

Responsibilities

• Proactively identify and qualify high-potential nonprofits in the UK and Ireland that align with Donorbox's ideal customer profile.
• Develop and execute targeted outreach strategies (via email, phone, social media) to engage decision-makers at nonprofits.
• Cultivate strong relationships with potential customers, understanding their unique fundraising challenges and demonstrating how Donorbox can offer tailored solutions.
• Collaborate with internal teams (Support, Customer Success, Product) to ensure customer needs are met and issues are resolved promptly.
• Keep customers informed and engaged by communicating product updates and developments effectively.
• Support the Europe Growth Manager in procurement processes, respond to customer inquiries, and assist with organising marketing activities (webinars, events, etc.)
• Represent Donorbox at partner events in the UK/Ireland, promoting our solutions to a wider audience.

Qualifications & Experience

• Proven track record in SaaS sales, with a minimum of 3 years of experience.
• Bachelor's degree or equivalent in a relevant field.
• Proficient in CRM software and other sales-related tools.
• Strong understanding of fundraising principles and practices, with experience in the UK nonprofit sector
• Clear and concise communicator, both verbally and in writing, with strong interpersonal skills.

Ideal Attributes

• Driven to prospect, connect, and close deals, with a passion for helping customers succeed.
• Committed to delivering exceptional service and building lasting relationships with clients.
• Proactive and resourceful, adept at identifying and addressing customer needs, while consistently going above and beyond to ensure satisfaction.
• Adaptable and skilled in troubleshooting issues, with the ability to find innovative solutions to challenges
• Highly motivated and able to work independently, demonstrating a strong sense of ownership and accountability.
• Effective collaborator, working seamlessly with internal teams to achieve shared goals.

Details

• Fully remote based in Ireland, the United Kingdom, or other countries within the same timezone, provided your professional  experience is from the UK
• Salary: $75,000 USD + commission

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!