Senior Associate, Merchant Strategy & Operations
About the Team
The Merchant is at the core of DoorDash. The Merchant Team, one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly.
About the Role
Ready to roll up your sleeves and help shape the engine behind DoorDash Canada? We’re hiring for two Senior Associates to join our high-impact team and tackle some of the most critical levers in our business.
On our Merchant Growth team, we are looking for an operator with a strong bias to action who loves using data to solve problems. We operate relentlessly towards sustainably growing our merchants' sales by optimizing how we deploy our promotions budget, owning product go-to-market plans and incubating new ideas to help our partners grow. Specifically, you will take ownership of our Merchant Growth and Promos function, which will involve creating and executing new promotions strategies, optimizing existing ones, managing one of the largest budgets to generate the most efficient growth for the business and leading other initiatives that will accelerate the growth of our merchants’ businesses.
On our Merchant Operations team, we’re looking for a sharp, driven team member to take ownership of core operational metrics, boosting High Quality Delivery rates, minimizing defect-related costs, and driving partner accountability across the board. You’ll work side-by-side with Live Ops and cross-functional partners to launch proactive solutions that move the needle fast. If you thrive in high-stakes environments, love solving complex problems with data, influence cross-functional teams to drive towards success with a smile, and have the grit to turn insights into action, this role is your next big opportunity.
You’re excited about this opportunity because you will…
- Strategize – Devise and execute initiatives in a leading capacity that directly influence our core KPIs
- Experiment – Use data-driven decision-making and sound business judgment to run tests and lead market intelligence efforts
- Optimize – Build the best merchant growth engine so DoorDash continues to offer the highest quality selection for its customers and retain our merchants
- Partner – Equip cross-functional teams with the data and insights to influence and drive successful changes, taking feedback and putting it quickly into action
We’re excited about you because you have…
- 3+ years of experience in consulting, strategy, finance, analytics or business operations experience
- A Bachelor's degree or higher; MBA is a plus
- Strong analytical horsepower, with the ability to translate complex data into clear, actionable insights — experience with SQL and financial modeling is a plus
- A collaborative mindset, strong communication skills, and a bias toward action
- Bachelors Degree or higher; MBA is a plus
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
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