About the Team

DoorDash is piloting a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.

About the Role

This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning. You will also need exceptional attention to detail & efficiency.

This role is 100% remote and time-zone flexible (between ET and PST).
This role will require flexible scheduling spanning 7am EST - 12.00am PST (with reasonable adjustments made for your specific timezone), Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!

You’re excited about this opportunity because you will...

• Address merchant & dasher issues with empathy and urgency - via phone, SMS and email
• Proactively identify issues and potential failures and implement mitigation tactics
• Execute workflows that ensure we meet exceptional SLAs
• Identify trends & communicate findings to the broader teams to improve our processes
• Develop a deep expertise in our product, processes, systems, tools
• Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We’re excited about you because...

• You have a multi-faceted background with the ability to multi-task and think on your feet (this is not a call center role)
• You have a Bachelor’s degree or equivalent amount of work experience
• You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
• You are a highly-motivated individual that can work independently
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM, comfortable with Google Sheets & Google Docs)
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone

Bonus points for...

• You are familiar with Slack, Zendesk, Amazon Connect and/or Text Em All

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.