Back to jobs
New

Billing & Collections Specialist

United States

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! 

About the Role:

The Billing & Collections Specialist is part of the Accounting team at Dragos and is responsible for managing accounts receivable activities, including complex customer invoicing, collections, and billing issue resolution. This role supports accounting operations by ensuring billing accuracy, timely collections, and effective collaboration with internal teams. 

 The role will report to the Senior Manager, Revenue Recognition. 

Responsibilities: 

  • Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms. 
  • Ensure accuracy of billing data, including pricing, quantities, taxes, and payment terms. Process invoices and adjustments in the accounting system in a timely manner. 
  • Monitor customer accounts to identify outstanding balances and past-due invoices. Independently manage collection efforts, including proactive outreach, follow up on past-due balances, and resolution of payment delays while maintaining positive customer relationships. 
  • Serve as the primary owner for billing discrepancies and customer inquiries, investigating root causes, coordinating cross-functionally, and resolving issues with minimal supervision. 
  • Maintain accurate records of collections activity, communications, and payment promises. Then, send out customer statements monthly to customers with open balances. 
  • Support month-end close activities related to accounts receivable, including ensuring completeness and accuracy of accounts receivable balances and supporting bad debt analysis. 
  • Prepare accounts receivable aging and collection trends, providing clear status updates, risk identification, and recommendations to management as needed. 
  • Support credit and collections policies to minimize delinquent accounts, ensure customer records contain accurate and up-to-date information. 
  • Effectively prioritize competing deadlines across invoicing, collections, and month-end close activities, exercising sound judgment and time management skills. 
  • Adhere to internal controls, accounting procedures, and compliance standards. Support audit functions and assist team with gathering support for all audits, including pulling documentation. 
  • Perform other special projects or other duties as assigned. 

Qualifications: 

  • Five (5) years of Accounts Receivable experience with emphasis on invoicing and collections. 
  • System/software experience preferred: NetSuite (ERP), Salesforce, Certinia, Concur, Navan, Adobe. 
  • Advanced experience with accounts receivable, billing, and collections processes, preferably in a SaaS or subscription-based environment. 
  • Strong MS Excel proficiency to support reconciliations, reporting and analysis. 
  • Strong attention to detail, self-review to yield a low error-rate, organizational skills and analytical thinking are a must. 
  • Ability to work independently on assigned tasks, manage timelines, and deliver upon deadlines. 
  • Demonstrated ability to coordinate and collaborate for problem resolution with internal staff in both the finance team and other departments, while maintaining positive working relationships. 
  • Demonstrated ability to independently resolve complex billing and collections issues, exercising judgment and accountability for outcomes. 
  • Working knowledge of tax concepts as they relate to customer invoicing; ability to identify discrepancies and partner with internal teams to resolve tax-related billing issues. 
  • Motivated to contribute in a dynamic, fast-paced environment and grow expertise in the company’s business operations and billing processes. 

Compensation: 

  • Salary: $83,000
  • Competitive Equity Package  
  • Comprehensive Benefits Plan 

 

#LI-JF1 #LI-REMOTE   

#LI-NH1 #LI-REMOTE 

 

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Create a Job Alert

Interested in building your career at Dragos? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Dragos’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.