Back to jobs
NewFeatured

Desktop Support Analyst II

Miami, Florida

 

 

🌟 Join DYOPATH as a Service Desk Level 2 Analyst on-site in Miami, FL 🌟

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is on the lookout for a Service Desk Level 2 Analyst who thrives on team spirit, relentless curiosity, and a genuine care for delivering exceptional support.

Why You’ll Love Working Here

  • Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—transforms everyday work into meaningful impact.
  • Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
  • Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
  • Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits 🎉

  • 🏥 Medical, Dental & Vision Coverage
  • 💡 Life Insurance
  • 💼 401(k) with company match
  • 🌴 Plus “You Pick a Day” paid holiday
  • 🍼 FSA & HSA options
  • 🐾 Pet Insurance (because pets are family!)
  • …and much more!
    👉 Full benefits overview at dyopath.com/careers

Role Overview

  • 📍 Location: On Site Miami, FL - first shift, M–F
  • 💰 Pay Rate: up to $21/hour DOE

Your Mission as a Service Desk Level 2 Analyst

  • Be the go-to technical resource for desktop, laptop, printer, mobile device, software, and network issues.
  • Take on mid-level challenges, fix what others couldn’t, and escalate when needed.
  • Collaborate with other on-site IT teams to troubleshoot and resolve escalated incidents.
  • Mentor Level 1 analysts: coach, guide, and empower them.
  • Prioritize user satisfaction, manage timely issue resolution, and follow up.
  • Invest in yourself: pursue training, certifications, and ongoing learning.
  • Engage in special projects that shape how we deliver services.

What You Bring to the Team

Education & Certifications

  • Associate’s degree (or higher) in Computer Science or similar preferred.
  • Professional certifications (or working toward):
    • HDI Support Center Analyst (HDI‑SCA)
    • ITIL Foundation
    • Microsoft 365 Certified: Fundamentals
    • Microsoft 365 Certified: Endpoint Administrator Associate

Experience & Skills

  • 2–4 years in technical support, with at least 1 year as a Service Desk Level 2 Analyst or similar role.
  • Exceptional customer service skills, communicating technical solutions clearly for all user levels.
  • Strong proficiency in Windows OS, Microsoft Office suite, and advanced network troubleshooting.
  • Familiarity with ITIL or similar service frameworks.
  • Comfortable working both independently and collaboratively.
  • Great analytical and multitasking skills under pressure.
  • Skilled with remote-support tools and techniques.

Why This Role Rocks

As a Service Desk Level 2 Analyst, you won’t just fix problems; you’ll be a trusted advisor, a mentor, and a key player on-site in delivering world-class IT support. You’ll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH.

Ready to Elevate IT Experiences?

If you’re excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next Service Desk Level 2 Analyst 🚀

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Create a Job Alert

Interested in building your career at DYOPATH? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DYOPATH’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.