Current openings at DYOPATH

Join DYOPATH as a SNOC Engineer III (Security) Are you energized by solving complex security challenges and helping protect environments from evolving cyber threats? DYOPATH is looking for a SNOC Engineer III (Security) who thrives on advanced problem‑solving, technical leadership, and a commitment to operational excellence in a fast‑paced security operations environment. Why You’ll Love Working Here Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day). Grow & Thrive – Certifications, security training, and professional development opportunities. Award-Winning Culture – Known for outstanding service internally and externally. Teamwork & Respect – A collaborative, uplifting environment where achievements are celebrated. Benefits Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Transportation assistance Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Role Overview Location: Remote (Mexio) Schedule: 1st Shift (8a-5p CST); Monday through Friday  Salary: 37,500 MXN (monthly) Your Mission as a SNOC Engineer III (Security) Drive continuous improvement within SNOC security operations by identifying opportunities to enhance monitoring, response workflows, automation, and operational efficiency Serve as the primary escalation point for complex security incidents, providing advanced technical analysis and resolution support to the SNOC engineering team. Support the development and maintenance of operational documentation including security runbooks, incident response procedures, investigation guides, and knowledge base articles. Identify and analyze potential security risks, vulnerabilities, and suspicious activity across network, system, endpoint, identity, and cloud environments, recommending remediation actions. Assist in strengthening security monitoring capabilities by improving detection logic, tuning alerts, and contributing to SIEM analytics rules and automation workflows. Provide mentorship and technical guidance to junior SNOC engineers during investigations, troubleshooting, and incident response activities. Support security compliance initiatives by ensuring operational activities, incident investigations, and response actions are properly documented to support audits and reporting. Participate in validation and testing of incident response procedures, disaster recovery plans, and operational readiness exercises. Security Operations Act as the technical lead for high-severity security incidents, coordinating investigation activities and guiding containment, eradication, and recovery efforts. Perform advanced threat analysis using SIEM, EDR, identity protection, and network telemetry platforms to identify malicious or suspicious activity. Investigate complex security alerts and correlated incidents across endpoint, identity, email, cloud, and network security platforms. Develop and refine detection capabilities including SIEM analytics rules, threat hunting queries, alert enrichment logic, and automated response playbooks. Provide escalation support during major incidents, assisting with root cause analysis, containment strategies, and post-incident documentation. Collaborate with engineering, infrastructure, and client teams to implement remediation actions and long-term risk mitigation strategies. Support onboarding and integration of security telemetry from new platforms and security technologies into the monitoring environment. Ensure security investigations, incidents, and operational actions are accurately documented within ticketing and case management systems. What You Bring to the Team Education & Certifications Bachelor’s degree in Cybersecurity, Information Technology, or related field preferred (or equivalent experience). Preferred professional certifications: GIAC (GCIH, GCIA, GCFA) CompTIA CySA+ or CASP+ Microsoft Certified: Azure Security Engineer Associate AWS Certified Security – Specialty Cisco CCNP or equivalent Experience & Skills Advanced knowledge of security operations, incident investigation, and threat detection methodologies. Experience with SIEM and security monitoring platforms such as Microsoft Sentinel, Wazuh, SentinelOne, or similar technologies. Strong understanding of networking fundamentals, endpoint security, identity protection, and cloud security environments (Azure, AWS, or similar). Experience performing advanced log analysis, threat hunting, and alert triage across multiple telemetry sources. Ability to troubleshoot complex security issues and provide leadership during high-severity operational events. Strong written and verbal communication skills for both internal operational documentation and client-facing discussions. Experience improving security monitoring through detection engineering, alert tuning, and security automation. Familiarity with security frameworks, compliance standards, and operational security best practices. Why This Role Rocks As a SNOC Engineer III (Security), you won’t just respond to threats—you will help shape DYOPATH’s security posture. You’ll lead advanced investigations, engineer better detection capabilities, mentor teammates, and make a direct impact on protecting clients. You’ll grow your expertise while contributing to a team that values collaboration, curiosity, and continuous improvement. This role is open to applicants in Mexico only.   

Join Our Team as a Desktop Support Analyst II Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site. Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.Team-Oriented Environment – Work closely with colleagues at all organizational levels in a collaborative, service-focused culture.Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization. Benefits Overview Aguinaldo (25 days – above legal requirement) Vacation + 25% premium IMSS + Major medical insurance (family included) Monthly savings fund + pantry vouchers Transportation assistance Quarterly performance bonus opportunities Paid life events leave (parental, marriage, bereavement) Desktop Support Analyst II Overview Location: Onsite (Monterrey, Mexico) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage Pay Rate: 24,000 MXN (monthly) Transportation: Assistance available (client provided) Your Mission as a Desktop Support Analyst II Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time. Install, maintain, and repair computers, servers, peripherals, and related IT equipment.t Provide technical support for software applications, databases, and client service platforms. Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner Ensure software license compliance across supported environments Maintain accurate inventory records and safeguard the physical security of IT assets Perform work in field environments, including bending, kneeling, and climbing as required Complete additional duties and responsibilities as assigned What You Bring to the Team Education & Experience High School Diploma or GED (required) Skills & Abilities Basic computer literacy and familiarity with technical software Hands-on break-fix and hardware troubleshooting expertise  Strong troubleshooting and problem-solving skills Good verbal and written communication skills Ability to work independently and collaboratively Professional approach to customer interactions Strong organization and time management skills ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN) Additional Requirements Ability to lift/carry up to 70 lbs (32 kgs) Comfortable working in varying physical field conditions Ability to be agile in field environments, including bending, kneeling, and climbing as required Why This Role Matters As a Desktop Support Analyst II, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. This role is open to applicants in Mexico only.

  Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members. Why You’ll Love Working Here Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day) Growth & Development – Opportunities for certifications, skill-building, and career progression Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment Recognition & Impact – Your expertise directly improves user experience and operational efficiency Benefits Medical, Dental, and Vision coverage Life insurance 401(k) with company match Paid holidays, including “You Pick a Day” FSA and HSA options Pet insurance Additional benefits available Role Overview Location: On-Site (Tucson, AZ) Schedule: 1st Shift; Monday through Friday Pay Rate: $25 Your Mission as a Desktop Support Analyst II Provide advanced technical support for desktops, laptops, mobile devices, and peripherals Analyze and resolve complex user incidents and service requests Install, deploy, and maintain hardware and software systems Troubleshoot issues via in-person, phone, or chat support Manage and resolve tickets using internal or client ticketing systems while meeting SLAs Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades Support networking-related issues and endpoint connectivity Order and manage hardware parts for maintenance and repairs Create, update, and maintain knowledge base documentation Act as a liaison with third-party vendors and technicians Conduct root cause analysis (RCA) for recurring issues Document processes and develop clear procedures for self-service capabilities Mentor and support Level I and Associate Desktop Support Analysts Participate in continuous improvement initiatives and operational enhancements What You Bring to the Team Education & Certifications Required: Bachelor’s degree in Computer Science, IT, or related fieldOR 4+ years of equivalent work experience A+ Certification Preferred: Network+ Certification Prior experience as a Desktop Support Analyst I Experience & Skills Strong experience supporting PC hardware and peripheral devices Intermediate to advanced troubleshooting skills (hardware & software) Experience with Microsoft O365 Suite and SharePoint Familiarity with Active Directory and user support Knowledge of ITIL or change management practices Ability to perform root cause analysis (RCA) Experience supporting mobile devices (preferred) Proficiency with ticketing systems and incident tracking Excellent written and verbal communication skills Strong customer service mindset Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Highly detail-oriented with strong organizational skills Ability to prioritize tasks and meet deadlines in a fast-paced environment Collaborative team player with sound judgment Why This Role Matters As a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.