Back to jobs
New

Desktop Support Analyst I

Deer Park, TX

 

 

Join DYOPATH as a Desktop Support Analyst

Are you passionate about solving technology challenges and delivering outstanding customer support? Do you enjoy helping users stay productive while working with a variety of hardware, software, and endpoint technologies?

DYOPATH is seeking a Desktop Support Analyst who is detail-oriented, customer-focused, and motivated to provide exceptional technical support in a fast-paced environment.

Why You'll Love Working Here

  • Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
  • Growth & Development – Access certifications, training opportunities, and clear career advancement paths.
  • Award-Winning Culture – Be part of a team known for delivering exceptional IT services and fostering employee success.
  • Collaborative Environment – Work alongside talented professionals who value teamwork, respect, and continuous improvement.

Benefits

  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) with Company Match
  • "You Pick a Day" Paid Holiday
  • FSA and HSA Options
  • Pet Insurance
  • Additional Benefit Programs Available
  • Full Details Available at dyopath.com/careers

Role Overview

  • Location: On-site (Deer Park, TX)
  • Schedule: 1st Shift (9a-5p CST); Monday through Friday
  • Pay Rate: $25/hour 

Your Mission as a Desktop Support Analyst

As a Desktop Support Analyst, you will serve as a key technical resource responsible for maintaining endpoint hardware and software while ensuring users receive timely and effective support.

  • Analyze and troubleshoot user incidents, requests, and technical issues.
  • Provide support for desktops, laptops, printers, scanners, and other peripherals.
  • Install, deploy, configure, and maintain hardware and software solutions.
  • Deliver technical support in person, by phone, and through chat tools.
  • Create, manage, and resolve incidents while meeting established SLAs.
  • Track work activities using client and internal ticketing systems.
  • Coordinate with third-party vendors and service providers as needed.
  • Order replacement parts and support hardware repair activities.
  • Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
  • Create and maintain documentation, knowledge articles, and support procedures.
  • Develop clear instructions that help build self-service capabilities for end users.
  • Participate in continuous improvement initiatives and special projects.

What You Bring to the Team

Education & Certifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field OR
  • Four years of equivalent technical support experience
  • CompTIA A+ Certification required or strongly preferred

Experience & Skills

  • Experience providing desktop support and endpoint troubleshooting
  • Intermediate hardware and software troubleshooting skills
  • Experience supporting desktops, laptops, printers, and peripheral devices
  • Working knowledge of Microsoft 365 applications and services
  • Familiarity with SharePoint, preferably within Microsoft 365 environments
  • Experience working with ticketing systems and SLA-driven support environments
  • Strong written and verbal communication skills
  • Excellent customer service and problem-solving abilities
  • Ability to prioritize multiple tasks and meet deadlines
  • Strong attention to detail and organizational skills
  • Ability to work independently and collaboratively within a team environment

Other Requirements

  • Valid Driver's License with an acceptable driving record
  • Ability to successfully pass a background check prior to hire

Why This Role Matters

As a Desktop Support Analyst, you will play an essential role in maintaining reliable technology services and ensuring users remain productive. Your expertise in troubleshooting, customer service, and endpoint support will directly contribute to operational success while providing opportunities to expand your technical skills and grow your career with DYOPATH.

Apply Today

If you enjoy solving technical challenges, supporting end users, and making a meaningful impact through technology, apply today to become our next Desktop Support Analyst.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Create a Job Alert

Interested in building your career at DYOPATH? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DYOPATH’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.