IT Support Specialist
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
Join EarnIn's IT team as our IT Support Specialist — the first point of contact for North America and Mexico City employees during Pacific Time business hours, and the on-site IT partner for our Mexico City office. This position will be a hybrid role based in our Mexico City office, as part of our expanding site locations, with two days a week required in office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
- Serve as the first point of contact for North America and Mexico City employees over Slack, email, ticketing, and web conference during Pacific Time business hours; triage and resolve Tier 1/2 issues with timely follow-up to confirm resolution.
- Execute new-hire onboarding and offboarding: account creation/deletion, access provisioning/deprovisioning, and laptop imaging, shipping, and recovery.
- Support day-to-day endpoint administration in Jamf Pro, Microsoft Intune, and Omnissa Workspace One — including enrollment, profile pushes, patch compliance, and remediation.
- Provide on-site IT and conference room A/V support for the Mexico City office; build working relationships with local hardware and connectivity vendors.
- Administer SaaS user access through Okta, Google Workspace, Slack, Jira, and GitHub; follow access-review and Joiner-Mover-Leaver (JML) procedures to keep records audit-ready.
- Manage IT asset lifecycle: track laptops, peripherals, and AV equipment in the asset management system; reconcile inventory, coordinate receiving, retrieval, and disposal, and keep records audit-ready.
- Document fixes, runbooks, and FAQs; train employees on IT and security policies and helpdesk processes.
- Use AI-assisted tools (e.g., Copilot, Claude, Glean) to accelerate triage, knowledge base updates, and routine automation.
WHAT WE'RE LOOKING FOR
- 1+ years of IT support experience across macOS and Windows environments, with moderate exposure to MDM platforms (Jamf Pro, Intune, or Omnissa Workspace One).
- Working knowledge of identity and SSO concepts using Okta (or a comparable IdP), and SaaS user lifecycle management.
- Working knowledge of Google Workspace, Slack, Jira (including service desk workflows), GitHub, and Google Meet; some exposure to endpoint security tooling.
- Demonstrated problem-solving skills with the ability to troubleshoot, resolve, and follow up on issues in a professional and timely manner.
- Some experience with conference room A/V setup and on-site IT support; comfortable coordinating with local vendors.
- Some familiarity with AI-assisted IT tooling (Copilot, Claude, Glean) and willingness to apply it to triage, documentation, and automation.
- Clear written and verbal communication; professional fluency in English and Spanish required; willing and able to work Pacific Time business hours from Mexico City to overlap with North American users.
- Team-oriented mindset; follows written and verbal instructions, learns quickly, and grows technical and soft skills with guidance from senior team members.
- Experience using AI-assisted development tools (e.g., GitHub Copilot, Cursor, ChatGPT, or similar tools) as part of your software development workflow
#LI-Hybrid
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
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